STEVE LADOUCER
Houston
Summary
Results-driven and customer-focused IT Support Technician with 6+ years of proven experience in technical support, network troubleshooting, and systems administration. Proficient in managing Microsoft 365 environments, Active Directory, and DHCP/DNS configurations. Skilled in analyzing, diagnosing, and resolving end-user technical issues across hardware, software, and network layers. Strong ability to implement IT best practices and ensure high service availability and user satisfaction. Known for adaptability, efficiency, and a proactive approach in fast-paced IT environments. U.S. Army Veteran with mechanical and technical background supporting mission-critical equipment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
Chestnut Ridge Transportation
12.2022 - 01.2025
- Provided Tier 1 and Tier 2 technical support to over 100 end-users across various departments.
- Performed installation, configuration, and maintenance of network switches, servers, and LAN/WAN infrastructure.
- Administered Microsoft 365 tenant, handling license management, user setup, and permissions.
- Managed Active Directory accounts, group policies, and performed routine password resets and access provisioning.
- Configured and maintained DHCP and DNS services for reliable IP address management.
- Created and applied firewall policies using WatchGuard and FireGuard systems to ensure network security compliance.
Wheeled Vehicle Mechanic (91B)
U.S. Army
01.2018 - 11.2024
- Maintained and repaired a wide range of tactical wheeled vehicles, ensuring mission readiness and operational safety.
- Diagnosed and troubleshot mechanical and electrical systems including engines, transmissions, brakes, and steering.
- Conducted preventive maintenance checks and services (PMCS) and maintained detailed maintenance records.
- Operated and maintained diagnostic tools, technical manuals, and shop equipment.
- Collaborated with logistics and support teams to coordinate timely parts requisitions and repairs.
- Trained and supervised junior mechanics, enhancing technical proficiency and safety compliance.
Education
Certificate - Information Technology
Lincoln Technical Institute
10.2022
Skills
- IT Help Desk / Service Desk Support
- Network Infrastructure & Device Configuration
- Microsoft 365 Administration & Support
- Microsoft Intune (Endpoint Management)
- Active Directory / Group Policy Management
- TCP/IP, DNS, DHCP Troubleshooting
- Mobile Device Management (MDM) – iOS/Android
- Switches & Routers Configuration (Layer 2/3)
- Firewall Configuration – WatchGuard / FireGuard
- CompTIA A (Part 1) Certified
- Military Equipment Maintenance & Diagnostics
- Network troubleshooting
- Network maintenance
- IT documentation
Certification
CompTIA A+ Certification (Core 1) Issued: [Insert Month/Year]
LANGUAGES
French – Limited Working Proficiency
Haitian Kreyol – Full Professional Proficiency
Mobile Device managment
Managing end device through microsoft intune
Timeline
IT Technician
Chestnut Ridge Transportation
12.2022 - 01.2025
Wheeled Vehicle Mechanic (91B)
U.S. Army
01.2018 - 11.2024
Certificate - Information Technology
Lincoln Technical Institute
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