Joshua Crayton
Houston,TX
Summary
Education and training in technical writing Expertise in PC applications including advanced skill level in Microsoft Office and PowerPoint, Spreadsheets, Database User Interface, Proficient in Adobe Suite Strong analytical skills including data analysis, communication and research Excellent written and verbal communication skills The ability to build strong strategic working relationships and partnerships, by being responsive and using effective interpersonal skills
Overview
18
18
years of professional experience
1
1
Certification
Work History
Level II Security Guard
Weiser Security
10.2023 - Current
- Maintain accurate and detailed report of daily activities and unusual activities such as property damage, theft, guest or employee accidents, complaints, and provide assistance.
- Complete building rounds every half hour to investigate concerns and monitored surveillance cameras.
- Responsible for scanning over 400 employees and guests upon entering and leaving the building, monitoring metal detector and communicating company safety protocol to guests.
- Responded quickly to emergency situations.
Product Demonstrator
Costco
09.2022 - 07.2024
- Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
- Keep areas neat while working, and return items to correct locations following demonstrations.
- Prepare food and or alter presentation contents to target specific audiences.
- Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.
- Set up and arrange displays and demonstration areas to attract the attention of prospective customers.
Sales Representative
S4 Communications
10.2022 - 05.2023
- Inbound sales representative for three utility companies, Cirro, Green Mountain, and Reliant.
- Present and communicate contractual and non-contractual energy plans to customers looking to begin electric services.
- Enroll customer accounts and interact with transmission distribution service provide to ensure timely activation of electric service accounts.
- Upsell membership accounts to customers by providing information about environmental campaigns and donor systems for Green Mountain.
- Upsell warranties to customers looking for warranty coverage for electronics in case of natural disasters or power surges for Cirro and Reliant.
- Receive a high volume of inbound calls to inform and persuade prospective customers to become business partners by providing quotes, identifying customer needs, and product expertise.
Customer Service Agent
Iqor
02.2021 - 09.2022
- Handle a high volume of inbound calls to start, stop, transfer gas and electric service.
- Listened to customers to understand the reason for their call, set appointments for the delivery and termination of electric and gas service accounts.
- Meet productivity and quality standards with professional greeting and call flow.
- Take an active role in educating customers about New York State Gas and Electric products and services.
- Provided technical support with installation, customization, maintenance, and payment processing.
Chef/Server/Steward
The Service Companies
08.2017 - 04.2020
- Prep cook, daily production, preparation, and presentation of food for hotel restaurant and food service.
- Concessionaire at sporting events
- Maintain walk in coolers and rotate to maintain cleanliness and freshness standards.
- Oversaw set-up and break down of kitchens for individual events, including stations, loading and unloading U-Haul for catering service.
Brand Ambassador and Event Specialist
Shift Gig
12.2015 - 08.2017
- On site coordination of business conventions/tradeshows, working with multiple vendors to ensure a successful show.
- Tradeshow set-up; on-site personnel; information counter; registration; catering; and tear-down
- Responsible for executing the promotions strategy of a given product from start to finish.
- Provides high quality product education events and marketing services to potential customers in retail locations with the intent of improving sales through promoting products using a friendly, professional style.
- Gathered information on the sales of products and uses surveying tools to collect data.
Customer Service Sales Agent
Comcast
04.2014 - 11.2015
- Associates make outbound calls to existing customers to upsell products such as xFinity Internet, xFinity Voice or xFinity Video.
- Qualifies and follows up with sales leads.
- Maintained a thorough knowledge of company products/services and informed customers of new services available.
- Demonstrated strong influencing skills with customers by building a strong partnership, influencing them to purchase products and services.
Spa Concierge
Ritz Carlton
03.2012 - 10.2013
- Greet guests and respond to inquiries and resolve service issues in a timely, friendly and efficient manner.
- Serve food, champagne, and alcoholic beverages to men in spa sports center.
- Maintain cleanliness of work area
- Stock and replenish the facility with supplies and products.
- Assist in monitoring facility use to ensure guest safety.
- Conduct financial transactions, and complete cash handling tasks as needed.
Customer Service Representative/Concierge Team Single
Bank of America
12.2010 - 02.2012
- Single point of contact throughout the application and origination process, maintaining consistent communication and providing problem resolution and troubleshooting
- Managed more complex account relationships with emphasis on financial analysis and credit action.
- Administers wire transfers, payments, deposits, advances, etc.
- Ensure document compliance and security perfection, as well as collateral monitoring and maintenance.
Case Manager
Promise House
Dallas, TX
06.2008 - 09.2009
- Communicated with program staff to assess client progress and needs.
- Reviewed intake and referral information to assess client needs.
- Developed action plans to increase strengths, address needs, and reduce conflict in the home.
- Guided families in finding community resources as necessary.
Education
Bachelor of Arts - English writing and literature
Western Washington University
05.2008
Certification
- Level II and III, - 3 weeks
Timeline
Level II Security Guard
Weiser Security
10.2023 - Current
Sales Representative
S4 Communications
10.2022 - 05.2023
Product Demonstrator
Costco
09.2022 - 07.2024
Customer Service Agent
Iqor
02.2021 - 09.2022
Chef/Server/Steward
The Service Companies
08.2017 - 04.2020
Brand Ambassador and Event Specialist
Shift Gig
12.2015 - 08.2017
Customer Service Sales Agent
Comcast
04.2014 - 11.2015
Spa Concierge
Ritz Carlton
03.2012 - 10.2013
Customer Service Representative/Concierge Team Single
Bank of America
12.2010 - 02.2012
Case Manager
Promise House
06.2008 - 09.2009
Bachelor of Arts - English writing and literature
Western Washington University