Joshua Cruey

• Served as the primary observability SME for Fluent Commerce's global SaaS platform.
• Architected and implemented multi-tenant observability solutions spanning 62+ AWS accounts utilizing OpenTelemetry, Prometheus, Grafana, AWS Managed Prometheus, and AWS Managed Grafana.
• Designed and implemented a centralized OpenTelemetry SDK and instrumentation framework to standardize telemetry collection and reduce maintenance overhead.
• Solved telemetry scale challenges involving cardinality limits, collector payload sizing, histogram bucket design, and telemetry retention.
• Built automated observability onboarding and provisioning workflows using AWS Lambda and platform APIs.
• Led remediation of observability technical debt, restoring telemetry visibility across production systems.
• Developed regional dashboards and alerting frameworks supporting global operations and peak retail events including Black Friday and Cyber Monday.
• Led observability proof-of-concept work for Fluent's first multi-cloud initiative, evaluating Mimir-based architectures for GCP.

• Supported reliability, availability, and performance for a portfolio of 400+ production applications across enterprise-scale environments.
• Built automation and operational tooling using Python, Bash, Node.js, AWS, and Rundeck to reduce manual effort and improve operational efficiency.
• Participated in incident response, change management reviews, deployment validation, root cause analysis, and production support activities.
• Served on the SRE Code Review Team, helping establish engineering standards, automation best practices, and code quality controls.
• Developed observability and monitoring solutions utilizing Prometheus, Grafana, AppDynamics, and cloud-native tooling.
• Collaborated with engineering teams to improve system reliability, operational readiness, and platform performance at scale.

• Developed and maintained customer-facing digital content for Disney Cruise Line and Disney Parks experiences across web and mobile platforms.
• Built and published Port Adventure experiences used by Disney Cruise Line guests during trip planning and onboard travel.
  Managed content updates, quality assurance, and release coordination for guest-facing applications and digital properties.
• Partnered with business stakeholders, product teams, designers, and engineers to deliver accurate and engaging digital experiences.
• Supported content deployment workflows and ensured consistency across web, mobile, and digital navigator applications.
• Troubleshot production issues and coordinated updates to maintain content quality and operational readiness.

• Assisted students in a full-stack web development boot camp covering JavaScript, Node.js, Express, MongoDB, HTML, CSS, and web application architecture.
• Provided one-on-one technical mentoring, code reviews, debugging assistance, and project guidance.
• Supported classroom instruction and helped students troubleshoot development environments and application issues.
• Reinforced software engineering fundamentals, agile development practices, and problem-solving techniques.

Graduated with High Honors