Joshua Cyr
Akron,OH
Summary
I am a current undergraduate student at the University of Akron, where I am pursuing my bachelors degree with a double major in public relations and media studies. Furthermore, I am also completing a certificate in applied political communications and a certificate in professional social media. I currently hold an internship in the sports media industry with Barstool Sports, where I manage and maintain social media channels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Technical Support Analyst
The University of Akron
11.2022 - Current
- I perform software and account troubleshooting for end users
- Provide both in person and remote support
- Update and work on tickets as assigned
- Help write technical documentation to common solutions.
Social Media Intern
Barstool Sports
05.2022 - Current
- Drive fan engagement and build community, engaging and interacting with followers on a Barstool affiliate account
- Manage social media channels across multiple platforms including, Instagram and Threads
- Strategically increased Instagram's following from 10.8K followers to 18K followers within a 24-month period
- Communicate and collaborate with groups within Barstool
- Promote and drive interactions towards Barstool products, services and events.
Lead Sales Associate (Seasonal)
Leslie's Poolmart
05.2022 - 08.2022
- I helped conduct water tests for customers, help select and shop for pool chemicals and supplies needed for customer's pools, stock and supply shelves with new shipment, unload truck shipments, move pallets using pallet jacks and move various chemicals, answer phone calls from customers, online pickup orders as well as work with customers that had questions regarding their pool filters, pumps, lining and other pool accessories.
Seasonal Merchandising Associate
Lowe's Home Improvement
05.2021 - 08.2021
- I worked on the outside and inside home and garden Merchandising Team, Green Team
- I would help unload and stock plant shipments that would be shipped in
- I would work with customers and provide them help load mulch and supplies in their vehicles
- I would water plants, clean outside garden area, help work on planograms for new items, use mobile devices to help look up in store items, setting up new displays for the store for product to be placed on.
Sales/Tech Support Associate
Staples
06.2020 - 05.2021
- I help unload our weekly truck and put away freight and stock new products
- I help drop and fill products throughout the store
- I fill and work on planograms, while also putting out new tags/signs and replacing the old ones
- I use the store's mobile devices to find and complete online mobile orders as well as curbside pickups
- I also work as a cashier at our registers
- I use our mobile kiosk to help customers make online orders for products that are not in stores
- I also have responsibilities in the tech department such as, offering tech support and working on tech services for laptops, desktops, printers and tablets
- I also answer phone calls relating to the tech department
- I also help work at our customer service area counter and help customers if they need help with finding products, picking up orders and providing any other support a customer would need
- I also will build chairs for customers who buy that service
- During my typical day I also lift heavy objects such as chairs, desks, tables, book cases; for customers and help take them out to the customers car.
Education
Bachelor's degree - Public Relations & Media Studies
University of Akron Main Campus
Akron, OH12.2024
Skills
- Technical support
- Social media management (2 years)
- Social media strategy
- Writing skills
- Hootsuite
- Adobe Photoshop
- Canva
- Social media marketing
- Analytics
- Communication skills
- Growing experience
- Adobe Creative Suite
- Graphic design
- Digital marketing
- Analysis skills
- E-commerce
- Social media management
- Editing
- Content development
- Photography
- Facebook Advertising
- Social listening
- WordPress
- Proofreading
- Research
- Restaurant experience
- Home & community care
- AI
Personal Information
Authorized to work in the US for any employer
Certification
- Hootsuite Platform Certification, 12/01/23, Present, Demonstrates proficiency in leveraging the Hootsuite social media management platform for effective social media strategy development, content creation, advertising, analytics, and community engagement. Shows expertise in managing social media accounts, analyzing performance, and driving results for businesses or organizations.
- Stukent Social Media Simternship, 05/01/24, Present, Measuring key performance indicators for tracking social media marketing success. Performing demographic targeting to increase engagement and drive conversions. Analyzing data to optimize performance across multiple social media channels. Maximizing the benefits of both promoted and organic posting. Utilizing different social media strategies to leverage the power of social media influencers. Creating compelling ads for earned, owned, and paid social media marketing. Utilizing content variation and test different promotional strategies. Testing social media content and promotions to increase engagement and drive conversions. Managing a substantial advertising budget.
Timeline
Student Technical Support Analyst
The University of Akron
11.2022 - Current
Social Media Intern
Barstool Sports
05.2022 - Current
Lead Sales Associate (Seasonal)
Leslie's Poolmart
05.2022 - 08.2022
Seasonal Merchandising Associate
Lowe's Home Improvement
05.2021 - 08.2021
Sales/Tech Support Associate
Staples
06.2020 - 05.2021
Bachelor's degree - Public Relations & Media Studies
University of Akron Main Campus