Joshua Harkey
Cranberry Township,PA
Summary
Work well with others not only to get daily tasks done but also to solve problems. I have the basic understanding of tools, what they are and how to use them from growing up the son of a mechanic and working with him at his shop. I elevate team performance through effective communication and motivational strategies. I excel in customer service, ensuring high satisfaction levels. Demonstrates adaptability and problem-solving skills, significantly enhancing operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Department Manager
Giant Eagle
Cranberry, PA
05.2024 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Team Member
GetGo Gas Station
Cranberry, PA
01.2024 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Sales Associate
Lowes Home Improvment
Cranberry, PA
04.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Expert
Nissan Of Midland
Midland, TX
12.2022 - 03.2023
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Implemented regular training sessions on products offerings strengthening the team''s ability to present a unified and knowledgeable sales pitch.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Prep Worker
Empire Pizza & Pub
Fort Mill, SC
11.2018 - 11.2022
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
- Proactively addressed issues related to ingredient shortages or substitutions, minimizing delays in meal preparation timeframes.
- Increased teamwork among staff members by actively seeking out areas where assistance was needed and offering support.
- Enhanced overall customer satisfaction by ensuring high-quality food preparation standards were consistently met and exceeded.
- Prioritized cleanliness throughout daily activities by consistently sanitizing prep surfaces before and after each task.
- Mastered use of various kitchen equipment, optimizing productivity while maintaining safety standards at all times.
Work Hand
Harkey’s Small Engine Repair
Van Wyck, SC
02.2013 - 05.2013
- Worked here as a minor for my father (Also named Joshua Harkey) to make money for my own leisure.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Performed routine equipment maintenance, resulting in fewer breakdowns and increased operational efficiency.
- Showcased exceptional problem-solving skills when faced with unexpected challenges during production runs, ultimately minimizing downtime and keeping projects on track.
Education
High School Diploma -
Fort Mill High School
Fort Mill, SC05.2018
Skills
- Workplace Safety
- Basic Tool Knowledge
- Team Management
- Employee Motivation
- Staff Management
- Sales expertise
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Planning and coordination
- Relationship Building
- Prioritizing and Planning
- Cash handling expertise
- Team building
- Self Motivation
- Goal Setting
- Risk Assessment
- Professionalism
- Staff Training
Certification
RAMP certification for selling and serving alcohol in the state of Pennsylvania.
Power equipment certifications (fork lift, ect.) through Lowe’s. I ran almost all power equipment in order complete tasks.
Timeline
Assistant Department Manager
Giant Eagle
05.2024 - Current
Team Member
GetGo Gas Station
01.2024 - 04.2024
Sales Associate
Lowes Home Improvment
04.2023 - 11.2023
Sales Expert
Nissan Of Midland
12.2022 - 03.2023
Prep Worker
Empire Pizza & Pub
11.2018 - 11.2022
Work Hand
Harkey’s Small Engine Repair
02.2013 - 05.2013
High School Diploma -
Fort Mill High School