Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Joshua Dalton

Mexico,MO

Summary

Motivated and compassionate professional and a strong commitment to pursuing a career in social work. Currently working towards a bachelor’s degree in psychology with a focus on mental health. Experienced in customer service and conflict resolution through roles as a call center representative and collections officer. Eager to apply communication skills, problem-solving abilities, and a passion for helping others to a social work role, particularly in providing social skills lessons, early intervention, and crisis support for children.

Overview

6
6
years of professional experience

Work History

Collections Officer

United Credit Union
12.2023 - Current
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Achieved performance goals on consistent basis.

Call Center Representative

United Credit Union
09.2023 - 12.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.

Direct support professional (DSP)

Audrain developmental disability service
01.2022 - Current
  • Assist individuals in becoming more integrated and involved in their communities
  • Monitoring and assisting in day-to-day activities
  • Assist on outings, provisions, medication, and injury prevention
  • Record day-to-day activity via computer
  • Individual care and assistance
  • Worked to ensure a positive and hassle-free experience
  • Handled food with sanitation and safety in mind.

Delivery Driver

Domino's Pizza
06.2020 - 01.2022
  • Customer service
  • Cashiering, management of customer orders, dealing with customer requests/complaints
  • Maintaining positive customer relationships and maintaining customer retention through positive reinforcements
  • Managing day-to-day tasks and task organization
  • Assisted with food preparation when necessary
  • Utilize excellent time management skills to ensure that orders were received on time
  • Contributed ideas on how to improve the delivery process
  • Collected and tracked customer returns on time.

Concessions/Usher

Mexico Cinema 3
11.2018 - 04.2020
  • Customer service, cashiering
  • Dealing with customer requests/complaints
  • Establishing and maintaining positive customer relationships
  • Assist customers regarding noise complaints and messes
  • Employee management and equipment management.

Education

Bachelor's degree - Psychology

Avila University
08.2024

Satellite Tech Sales Bootcamp -

10.2021

A.B.A -

Moberly Area Community College
05.2021

Skills

  • Bookkeeping
  • Persuasion techniques
  • Case Management
  • Professional integrity
  • Issue investigation
  • Communication

Timeline

Collections Officer

United Credit Union
12.2023 - Current

Call Center Representative

United Credit Union
09.2023 - 12.2023

Direct support professional (DSP)

Audrain developmental disability service
01.2022 - Current

Delivery Driver

Domino's Pizza
06.2020 - 01.2022

Concessions/Usher

Mexico Cinema 3
11.2018 - 04.2020

Bachelor's degree - Psychology

Avila University

Satellite Tech Sales Bootcamp -

A.B.A -

Moberly Area Community College

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Joshua Dalton