Shelli Green
Buffalo,NY
Summary
Driven Collections Officer from Cornerstone FCU with a proven track record in managing delinquent accounts and minimizing losses through effective negotiation and debt recovery expertise. Demonstrates exceptional customer service and problem-solving skills, fostering trust and maintaining strong relationships. Skilled in banking and call center operations, excels in goal-oriented environments.
Overview
6
6
years of professional experience
Work History
Collections Officer
Cornerstone FCU
Lockport, NY
05.2018 - Current
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bacheor - Merchandising
SUNY Buffalo State
Buffalo, NY06.1999
Skills
Banking knowledge
Goal-Oriented
Strong negotiation skills
Call center experience
Customer research
Debt recovery expertise
Call Control
Processing payments
Skip Tracing
Case Management
Bookkeeping
Assertiveness
Payment Plan Options
Timeline
Collections Officer
Cornerstone FCU
05.2018 - Current
Bacheor - Merchandising
SUNY Buffalo State