Joshua Davis
Tamarac,FL
Summary
Tech-savvy professional with expertise in technical training, troubleshooting, and customer support. Adept at data management, problem-solving, and stakeholder engagement. Passionate about optimizing technology solutions and enhancing user experience.
Overview
4
4
years of professional experience
Work History
IConnect Trainer
Agency For Persons With Disabilities
06.2024 - Current
- Conducted 3-4 training sessions per month for providers and APD staff.
- Created and tested user and consumer records for hands-on training demonstrations.
- Maintained a structured spreadsheet for record-keeping and future training use.
- Presented iConnect updates in WSC and provider meetings.
- Responded to provider and staff inquiries via phone, email, and Teams, achieving a high issue resolution rate.
- Reviewed and revised manuals to enhance training materials.
Vault Technician
First Link Service Team
08.2021 - 04.2024
- Diagnosed and resolved vault, safe, and lock equipment issues, completing 90% of service requests on the first visit.
- Provided hands-on training sessions for junior technicians, improving their troubleshooting efficiency.
- Managed workflow and productivity of lower-level technicians to ensure on-time project completion.
- Maintained accurate records of all service jobs, customer details, and payment transactions.
- Handled approximately 3-5 calls/site visits per day, maintaining high customer satisfaction.
Brand Specialist
Global Response
10.2020 - 08.2021
- Provided exceptional customer support for online ordering and account management.
- Assisted customers with website navigation, order placements, and complaint resolutions.
- Processed customer orders with accuracy and efficiency.
- Managed approximately 75 incoming calls and emails per day, resolving issues with a customer-first approach.
Education
Associate of Applied Science - Cybersecurity
Miami Dade College
Miami, FL01-2027
Skills
- Technical Skills:
- Microsoft Office Suite, Google Workspace,
- Python
- Data Management & Analysis
- Troubleshooting & Technical Support Soft Skills:
- Customer Service & Communication
- Training & Mentoring
- Time Management
- Conflict Resolution
- Team Collaboration
Timeline
IConnect Trainer
Agency For Persons With Disabilities
06.2024 - Current
Vault Technician
First Link Service Team
08.2021 - 04.2024
Brand Specialist
Global Response
10.2020 - 08.2021
Associate of Applied Science - Cybersecurity
Miami Dade College
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