Teovianna Stewart
Texarkana
Summary
Reliable and self-motivated customer service professional with experience in remote support and fast-paced environments. Skilled in handling customer inquiries via phone, email, and chat, maintaining accurate records, and delivering solutions efficiently.
Overview
9
9
years of professional experience
Work History
Fuze Operater
Day & Zimmerman
Texarkana, TX
03.2025 - 01.2026
- Operate and monitor equipment used in explosive material processing, including computer‑controlled feeders and thermocouple systems for melting explosive compounds.
- Activate systems and ensure explosive materials are prepared and ready for scheduled pours during your shift.
- Conduct pre‑ and post‑system operational checks, clean work areas, and follow all safety and standard operating procedures.
Customer Service Cashier
Walmart
Texarkana, TX
08.2023 - 04.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and product selection.
- Maintained accurate cash drawer and balanced at shift end.
- Collaborated with team members to enhance customer service experiences.
Customer Representative
Alorica
Remote
11.2023 - 03.2025
- Assisted customers with inquiries and problem resolution through various communication channels.
- Provided product information to enhance customer understanding and satisfaction.
- Handled complex customer issues, ensuring timely follow-up and resolution.
- Collaborated with team members to improve service delivery efficiency.
Salesperson
Zips
Texarkana, TX
03.2020 - 09.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with team members to achieve sales targets and optimize store performance.
- Trained new staff on product knowledge, sales techniques, and company policies.
- Implemented effective merchandising strategies to improve product visibility and sales.
Shift Manager
McDonald’s
Texarkana, TX
07.2019 - 03.2023
- Supervised staff to ensure adherence to operational standards and customer service excellence.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new employees on procedures, safety protocols, and customer interaction techniques.
- Implemented shift scheduling to optimize labor costs while maintaining service quality.
- Monitored food preparation processes to guarantee compliance with health regulations and quality standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
Customer Service Representative
Harte Hanks
Texarkana, TX
10.2016 - 01.2018
- support customers by handling inbound contacts via phone, email, or chat and delivering high-quality service.Help resolve questions, guide customers through solutions, and document each interaction accurately.
Education
High School Diploma -
Liberty Eylau High School
Texarkana, TX05.2018
Skills
- Remote communication via phone, email, and chat
- Problem-solving and conflict resolution
- Time management and self-discipline
- Multitasking while maintaining accuracy
- Professional virtual interactions with customers
- Collaboration using Zoom, Microsoft Teams, Slack
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Gmail)
Technical / Computer Skills:
- CRM software and ticketing systems
- Data entry, digital documentation, and online forms
- Basic computer troubleshooting
- Team supervision, coaching, and mentoring
- Performance monitoring and workflow optimization
- Conflict resolution and decision making
- Planning and delegating tasks efficiently
Manager / Leadership Skills:
Timeline
Fuze Operater
Day & Zimmerman
03.2025 - 01.2026
Customer Representative
Alorica
11.2023 - 03.2025
Customer Service Cashier
Walmart
08.2023 - 04.2025
Salesperson
Zips
03.2020 - 09.2023
Shift Manager
McDonald’s
07.2019 - 03.2023
Customer Service Representative
Harte Hanks
10.2016 - 01.2018
High School Diploma -
Liberty Eylau High School