Joshua DeDios
Wells,TX
Summary
Dynamic professional with a proven track record in sales development and customer service excellence. Expert in leveraging customer needs assessment and promotional support to drive sales and enhance client satisfaction. Achieved significant service targets through solution selling and quality assurance, demonstrating a strong ability to operate heavy equipment safely and efficiently.
Overview
7
7
years of professional experience
Work History
Coil Winder
Eaton
09.2023 - Current
- Employed winding fixtures and arbors, hoists and other lifting devices to position and move materials.
- Conducted filing and grinding functions to prepare cores for winding.
- Interpreted and followed blueprints to determine proper production tasks.
- Lifted and moved coils and materials with manual or mechanical means.
- Trimmed wire and thread with hand tools.
- Completed tasks according to production specifications and within established tolerances.
- Adjusted fixtures and tensions to provide proper winding tension.
- Used pliers and wire scrapers to cut, strip and bend wire leads.
- Set up and calibrated machines.
- Followed safety protocols while operating machinery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Sales Manager
Custom Cut Millwork
08.2022 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed creative design for print materials, brochures, banners, and signs.
- Prepared sales presentations for clients showing success and credibility of products.
Customer Service Representative
Best Buy
06.2021 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Learned duties for various positions and provided backup at key times.
- Responded to customer requests for products, services, and company information.
Operator
Custom Cut Lumber
09.2017 - 05.2021
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
Education
GED -
Angelina College
Lufkin, TX02.2021
Skills
- Sales Development
- Customer Needs Assessment
- Promotional support
- Upselling
- Customer Complaint Resolution
- Cash Handling
- Solution selling
- Tool operation
- Heavy Equipment Operation
- Quality Assurance
- Safety Compliance
- Customer Service
Graphic design
I did a little bit of graphic work for a company I worked with a few years back, creating logos from scratch, business cards, advertisements, merch, signs, etc. They were very happy with my work, and this is something I enjoy.
Languages
spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Coil Winder
Eaton
09.2023 - Current
Sales Manager
Custom Cut Millwork
08.2022 - 09.2023
Customer Service Representative
Best Buy
06.2021 - 07.2022
Operator
Custom Cut Lumber
09.2017 - 05.2021
GED -
Angelina College
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