Joshua Deluna Sotelo
Program Management - Scrum Master
Summary
Educated Program Manager dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
VEI Assistant Program Management (40hours/week)
TISTA Science And Technology Corporation
03.2023 - 10.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Partnered with senior leadership to resolve complex employee relations issues, conducting thorough and objective investigations.
- Maintained in-depth knowledge of legal requirements, reducing legal risks and ensuring regulatory compliance.
- Provided day-to-day performance management guidance, coaching, and career development to department leaders.
- Delivered leadership development programs across levels of leadership.
- Conducted community outreach initiatives to raise awareness about the needs of veterans and the services available to them, fostering a supportive environment for successful reintegration into civilian life.
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Enhanced client satisfaction by delivering projects that exceeded expectations in terms of scope completion, timeline adherence, and quality benchmarks.
- Established strong working relationships with key stakeholders by maintaining open lines of communication, demonstrating empathy, and collaborating on mutually beneficial solutions.
- Leveraged data-driven insights to identify areas for process optimization, driving efficiency gains across all aspects of project management operations.
- Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
- Conducted regular performance reviews for team members, identifying areas for improvement and professional growth opportunities.
- Excellent communication skills, both verbal and written.
Human Resources Specialist II (40hours/week)
Coconino Community College
02.2022 - 10.2022
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with the organization.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Demonstrated exceptional organizational and leadership skills in executing various HR responsibilities.
- Collaborated with management and employees to improve work relationships, boost morale, and increase productivity and retention.
- Contributed to workforce planning, succession planning, and participated in the creation, implementation, evaluation, and monitoring of training programs.
- Promoted a supportive atmosphere among colleagues during extended absences due to family or medical reasons through intentional communication strategies.
- Collaborated with HR Seniors to ensure seamless integration of FMLA benefits within the overall employee benefit package.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
Security Officer II (40hours/week)
Coconino Community College
02.2019 - 02.2022
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Officer II (40hours/week)
Anderson Security Consulting
07.2018 - 02.2019
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
Assistant Program Manager (40hours/week)
US Army
10.2015 - 10.2016
- Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Promoted an inclusive workplace environment where diversity was valued, leading to more innovative ideas being shared among team members.
- Facilitated smooth transitions during periods of organizational change by effectively communicating expectations to all stakeholders involved.
- Collaborated with internal departments to streamline workflows, increasing overall organizational efficiency within the program framework.
- Increased stakeholder satisfaction by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Managed budgets and resources responsibly, ensuring timely delivery of projects and optimal allocation of funds.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Optimized resource allocation by closely tracking project progress and adjusting priorities as needed.
Post Office Mail Clerk (40hours/week)
US Army
11.2012 - 10.2016
- Streamlined package processing by employing a systematic approach to weighing, labeling, and routing parcels.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
- Upheld strict adherence to USPS regulations in all aspects of mail handling and processing procedures.
- Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Earned recognition for consistently meeting or exceeding performance benchmarks in terms of mail processing volume and accuracy.
- Ensured timely dispatch of outgoing mail through close coordination with transportation services.
- Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Maintained accurate records of incoming and outgoing mail, facilitating tracking and resolution of customer inquiries.
- Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored performance of junior team members and offered support.
- Planned routes and service updates to improve customer satisfaction.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Set staff schedules to optimized coverage of all areas.
- Updated and maintained mailing lists and customer records.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
Human Resources Specialist (42A) (40hours/week)
US Army
04.2012 - 10.2015
- Reduced recruitment costs by utilizing social media platforms and networking events to source quality candidates.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Spearheaded diversity initiatives, fostering an inclusive work environment and promoting cultural understanding among staff members.
- Managed payroll operations accurately, ensuring timely disbursement of salaries and proper documentation for tax purposes.
- Increased compliance with labor laws through thorough audits of current practices and proactive implementation of necessary changes.
- Partnered with executive leadership to strategically align HR goals with overarching business objectives, driving organizational success as a result.
- Collaborated with department managers to identify staffing needs, resulting in tailored recruitment strategies for each team.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Developed policies and procedures that fostered positive workplace culture while maintaining legal compliance.
- Facilitated open communication channels among staff members by encouraging feedback and implementing regular check-in meetings.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Handled employee relations issues effectively, mediating conflicts between staff members when needed, leading to a more harmonious work environment.
- Enhanced employee retention by implementing effective onboarding processes and conducting regular training sessions.
- Analyzed turnover rates to identify patterns and implement strategies for reducing attrition, leading to higher employee retention levels.
- Designed targeted talent acquisition strategies that attracted top-tier candidates for key positions within the company.
- Oversaw benefits administration functions, negotiating favorable contracts with service providers while keeping costs under control.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Identified trends in employees'' need for family or medical leave assistance, providing valuable insights for HR decision-makers regarding policy development initiatives.
- Enhanced company compliance with federal and state regulations by consistently reviewing, updating, and implementing FMLA policies and procedures.
- Set overall vision and provided team leadership.
- Provided leadership and training to hundreds of personnel.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Education
Associate of Applied Science - Cyber Operations And Warfare
Piedmont Virginia Community College
Charlottesville, VAAssociate of Science - Criminal Justice
Coconino County Community College
Flagstaff, AZ12.2020
Skills
Financial Planning
Certification
Certified Scrum Master
Timeline
Certified Scrum Product Owner
08-2023
Project Management Certification
08-2023
VEI Assistant Program Management (40hours/week)
TISTA Science And Technology Corporation
03.2023 - 10.2023
Certified Scrum Master
10-2022
Human Resources Specialist II (40hours/week)
Coconino Community College
02.2022 - 10.2022
Security Officer II (40hours/week)
Coconino Community College
02.2019 - 02.2022
Security Officer II (40hours/week)
Anderson Security Consulting
07.2018 - 02.2019
Assistant Program Manager (40hours/week)
US Army
10.2015 - 10.2016
Post Office Mail Clerk (40hours/week)
US Army
11.2012 - 10.2016
Human Resources Specialist (42A) (40hours/week)
US Army
04.2012 - 10.2015
Associate of Applied Science - Cyber Operations And Warfare
Piedmont Virginia Community College
Associate of Science - Criminal Justice
Coconino County Community College
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