Joshua Denton
Newark,CA
Summary
Dynamic professional with excellence in building strong customer relationships and exceeding sales targets. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Skilled in Microsoft Office and known for exceptional administrative abilities, ensuring streamlined operations and enhanced team performance.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Dunn-Edwards
07.2024 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Manager
Kelly Moore Paints
12.2022 - 01.2024
- Maintained composure in confrontations with unhappy customers.
- Accomplished multiple tasks within established timeframes.
- Ensured a well-organized, professional, and secure environment for staff and customers.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Outside Sales Representative
Anything Is Possible Fitness
05.2022 - 07.2022
- Built strong client rapport to establish diversified network of connections.
- Prospected and conducted face-to-face sales calls
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Production Associate
Destination Athlete
02.2022 - 05.2022
- Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Made sure that products were produced on time and are of good quality.
Seasonal Worker
UPS
10.2021 - 01.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Lead Associate
Pet Food Express
03.2017 - 01.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
Education
High School Diploma -
Mt Pleasant High School
San Jose, CA05.2015
Skills
- Proficient in Microsoft office, excel, and team
- Customer service
- Staff training and development
- Inventory control
- Data entry
- Administrative skills
Timeline
Lead Sales Associate
Dunn-Edwards
07.2024 - Current
Manager
Kelly Moore Paints
12.2022 - 01.2024
Outside Sales Representative
Anything Is Possible Fitness
05.2022 - 07.2022
Production Associate
Destination Athlete
02.2022 - 05.2022
Seasonal Worker
UPS
10.2021 - 01.2022
Lead Associate
Pet Food Express
03.2017 - 01.2021
High School Diploma -
Mt Pleasant High School
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