Joshua Diaz
Houston,TX
Summary
Empathetic and adaptable professional with experience in the service and fulfillment industries. Skilled in relationship building, public speaking, and critical thinking, contributing to increased customer satisfaction and operational efficiency. Ready to leverage strengths to enhance team performance and guest experiences.
Dedicated server with a focus on enhancing guest experiences, streamlining operations, and building strong relationships. Proven ability to respond promptly to inquiries, ensuring satisfaction and fostering a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden Restaurant
Houston, TX
08.2025 - Current
- Facilitated positive guest experiences through timely responses to needs and inquiries.
- Engaged with kitchen staff to streamline processes for timely food delivery and uphold precision in order fulfillment.
- Ensured dining area remained clean and organized to foster a welcoming atmosphere for guests.
- Conducted comprehensive training for new servers to enhance knowledge of menu offerings and service standards.
Pro Fulfillment Associate
Lowes Home Improvment
Houston, TX
05.2024 - 03.2025
- Utilized forklifts and pallet jacks to facilitate efficient movement of merchandise throughout warehouse operations.
- Managed customer order preparation and processing to enhance delivery efficiency and satisfaction.
- Ensured inventory accuracy by conducting regular stock checks and implementing necessary adjustments.
- Coordinated merchandise display arrangements to enhance customer engagement and product accessibility.
Education
No Degree - Biology
Texas State University
San Marcos, TXAssociate of Arts - Liberal Arts
Lone Star College
Houston, TX05-2021
High School Diploma -
G.W Carver High School
Houston, TX06-2018
Skills
- Growth mindset
- Empathy and patience
- Public speaking
- Critical thinking
- Relationship building
- Motivating students
- Positive role model and mentor
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
French
Limited Working
Timeline
Server
Olive Garden Restaurant
08.2025 - Current
Pro Fulfillment Associate
Lowes Home Improvment
05.2024 - 03.2025
No Degree - Biology
Texas State University
Associate of Arts - Liberal Arts
Lone Star College
High School Diploma -
G.W Carver High School