Joshua Dietz
Bonney Lake,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager
Elephant Car Wash
09.2016 - Current
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and maintained relationships with customers and suppliers through account development.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
Damage Assessor
Elephant Car Wash
09.2016 - Current
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Collaborated with insurance adjusters to ensure accurate assessments and fair settlements for clients.
- Enhanced damage assessment accuracy by conducting thorough site inspections and documenting findings.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Created detailed assessments of damages to property and vehicles.
- Increased customer satisfaction by promptly addressing concerns and answering questions regarding damage assessments.
- Assessed complex claims and accurately determined value of damages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Successfully negotiated settlements with claimants and insurers.
- Developed customized solutions according to client needs while maintaining compliance with relevant industry standards and guidelines.
- Reduced claim processing times by efficiently evaluating property damages and estimating repair costs.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Riverside High School
Auburn, WASkills
- Decision-Making
- Schedule Preparation
- Calm Under Pressure
- Work Planning and Prioritization
- Leadership Training and Development
- Damage Assessment
- Cost Estimation
- Claims Investigation
- Problem Resolution
- Repair Cost Estimation
- Team Management
- Negotiation and Conflict Resolution
Timeline
Manager
Elephant Car Wash
09.2016 - Current
Damage Assessor
Elephant Car Wash
09.2016 - Current
High School Diploma -
Riverside High School
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