Joshua Dillon
Wyandotte,Michigan
Summary
Hardworking professional with extensive knowledge of computer hardware, software, and operating systems. Skilled in troubleshooting, problem-solving, and providing technical support. Committed to delivering excellent customer service and meeting challenging deadlines. A motivated self starter that also thrives in a team environment.
Overview
15
15
years of professional experience
Work History
Customer Service/Delivery Driver
Dominos's Pizza
Southgate, Michigan
07.2024 - Current
- Successfully delivered products to customers in a timely and efficient manner, while providing excellent customer service.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Maintained strong organizational skills in order to meet operations deadlines, in a quick and expert manner.
- Self starter, ability to meet operational goals in both an independent and team setting.
- Updated inventory records after each delivery run was completed.
Package Handler
FedEx
Oak Park, Michigan
07.2022 - 2024
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work. Handled multiple tasks simultaneously with professionalism and dexterity.
- Collaborated with team members to optimize efficiency in operations. Regularly monitored warehouse operations for any irregularities, and claims that could affect productivity or quality standards. Met quality metrics in an accurate and timely manner.
- Maintained excellent communication skills among coworkers and leadership.
- Adapted quickly to changes in workflow as needed while meeting production goals.
- Identified and resolved errors in package information, pricing, and delivery routes.
- Demonstrated strong organizational abilities by accurately labeling boxes according to their contents. Utilized RF scanners and data entry systems for accurate tracking of product movements.
- Prepared detailed inventory reports for management review.
- Troubleshot and resolved technical issues.
- Collaborated with team members to optimize workflow and improve efficiency.
Production Operator
Ford Motor Company
Wayne, Michigan
01.2020 - 11.2022
- Demonstrated excellent organizational skills, while collaborating as a team to meet operations deadlines, in a quick and efficient manner.
- Remained adaptable and informed of workflow changes, while keeping up to date with industry standards.
- Communicated effectively with team members to maximize productivity levels and enhance production.
- Operated and maintained production machines to ensure safe, efficient operation.
- Trained new employees in the proper use and maintenance of machinery.
- Strictly adhered to all compliance and safety protocols.
- Demonstrated excellent problem-solving abilities in troubleshooting equipment malfunctions.
- Analyzed data collected during production runs for process improvement opportunities.
Mechanic Assistant
Thunderbowl Lanes
Allenpark, Michigan
07.2015 - 01.2020
- Repaired equipment and performed routine maintenance checks on all machinery.
- Ensured that all compliance and safety protocols were followed at all times.
- Provided training assistance to new mechanics in the shop.
- Maintained excellent multitasking and organizational skills in a fast-paced environment, while meeting daily production goals.
- Cleaned or lubricated vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment.
- Collaborated with management to develop cost effective solutions for machine repairs.
- Worked effectively in a team setting to meet and enhance production goals, while remaining up to date on operating standards.
Administrative Assistant
Lisa's Dance Factory
Woodhaven, Michigan
01.2011 - 02.2015
- Must effectively navigate through various online platforms, while managing administrative tasks in an effective and efficient manner.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Demonstrated ability to manage multiple tasks while maintaining excellent written and verbal communication skills.
- Identified ways to improve efficiency in operations and implemented process changes.
- Followed all compliance and security protocols. Developed and maintained filing systems for confidential documents and records.
- Skilled in using various software applications including Microsoft Office, Word and Excel.
- Proficient in basic SQL.
- Managed and coordinated multiple projects while ensuring timely completion.
Education
GED - undefined
Asher Highschool
SouthgateSkills
- Data Accuracy
- Critical Thinking
- Customer Experience
- Computer Competency
- Performance Goals
- Skilled in Microsoft
- Proficient in SQL
- Technical support
- Organizational skills
- Multitasking
- Problem-solving
Timeline
Customer Service/Delivery Driver
Dominos's Pizza
07.2024 - Current
Package Handler
FedEx
07.2022 - 2024
Production Operator
Ford Motor Company
01.2020 - 11.2022
Mechanic Assistant
Thunderbowl Lanes
07.2015 - 01.2020
Administrative Assistant
Lisa's Dance Factory
01.2011 - 02.2015
GED - undefined
Asher Highschool