Kyle Batsch
Sebastian,USA
Summary
Dedicated customer service expert with over two decades of experience in efficient order delivery and payment processing. Background as a medical assistant providing care across age groups in small office settings, emphasizing collaboration and compassion. Exceptional conflict management abilities, employing Cognitive Behavioral Techniques to resolve disputes and maintain strong customer relationships. Competent in various software platforms, including EMR/EHR and Microsoft Office, authorized to work in the US for any employer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service/Delivery Driver
DoorDash/Postmates
Palm Bay, FL
02.2021 - 03.2024
- Delivered food orders promptly, achieving 4.5/5 customer satisfaction rating.
- Conducted quality control checks on every order to ensure compliance with Dashing standards.
- Adhered to local laws and regulations for safe driving during shifts.
Pre Litigation Collections Specialist
Milliken and Michaels LLC
Vero Beach, FL
10.2022 - 01.2024
- Executed pre-litigation practices on debtor accounts to secure payments and meet monthly revenue targets.
- Negotiated payment arrangements on overdue accounts to facilitate successful balance closures.
- Updated open balance system to provide departments with insights on delinquent accounts for record-keeping.
Certified Medical Assistant
Care ATC Inc
Satellite Beach, FL
07.2023 - 10.2023
- Maintained professional attitude and friendly demeanor to assist healthcare providers in meeting quality standards.
- Fostered empathetic bedside manner to create stress-free environments that promoted positive healing.
- Served diverse patient age groups, including pediatric and geriatric populations, to ensure comprehensive care.
Certified Medical Assistant
Central Florida spine and orthopedic specialists
West Melbourne, FL
11.2022 - 05.2023
- Supported Care team in implementing effective patient care tactics through meticulous management of Dr. Orders.
- Fostered positive environment prioritizing empathy to enhance patient comfort and wellness.
Education
Bachelors of science - Information Technology, Cybersecurity
American intercontinental university
Remote08.2027
AA - Medical Assistant
Anthem Institute of Technology
New Brunswick, NJ11.2017
Skills
- Network security
- Risk assessment
- Incident response
- Database management
- Technical documentation
- Data analysis
- Customer service
- Time management
- Effective communication
- Problem-solving
- Teamwork and collaboration
- Verbal and written communication
- Client relationship management
- Order verification
- Complex Problem-solving
- Attention to detail
Certification
- American Heart Association, 12/23, 12/25, Basic First Aid (AED)
- National Healthcareer Association for Certified Medical Assistants, 12/23, 12/25, License Number T8X9F3M4, Exp. 12/21/25
Awards
- National Honors Society, 04/25, Awarded to me for maintaining a perfect 4.0 GPA with one of the highest scores for perfect attendance as well.
- Presidential Award for Deans List Recognition, 04/25
Accomplishments
- Current 4.0 GPA
- National Honors Society Inductee
References
References available upon request.
Timeline
Certified Medical Assistant
Care ATC Inc
07.2023 - 10.2023
Certified Medical Assistant
Central Florida spine and orthopedic specialists
11.2022 - 05.2023
Pre Litigation Collections Specialist
Milliken and Michaels LLC
10.2022 - 01.2024
Customer Service/Delivery Driver
DoorDash/Postmates
02.2021 - 03.2024
Bachelors of science - Information Technology, Cybersecurity
American intercontinental university
AA - Medical Assistant
Anthem Institute of Technology
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