Joshua Donta
Austin
Summary
Experienced Post Closing Coordinator with a thorough background in the mortgage industry. Consistently ensures accurate documentation and compliance, contributing to operational efficiency. Known for strong team collaboration and adaptability to changing requirements, enhancing overall productivity and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Policy Clerk
Priority Title & Escrow
09.2025 - Current
- Reviewed title commitments, loan policies, and supporting documentation for accuracy and completeness.
- Verified legal descriptions, ownership, liens, and property tax information, ensuring compliance with the lender, underwriting, and state regulatory requirements.
- Processed post-closing documents, and ensured that all required paperwork was collected and recorded correctly.
- Communicated with escrow officers, lenders, and underwriters to resolve discrepancies and obtain missing information.
- Prepared and shipped original recorded final documents to lenders within a timely manner.
Post Closing Coordinator
DHI Mortgage
02.2021 - 06.2025
- Assisted with FNMA pools importing into FNMA LD & clearing errors.
- Managed a caseload of complex loans, ensuring all deadlines were met.
- Supported the development of departmental goals and objectives by providing input on best practices for managing post-closing tasks efficiently and effectively.
- Entered receive dates for new documents into encompass, reviewed and processed trailing documents for all Investors, verifying images had been correctly scanned before documents were shipped out.
- Reviewed trailing documents including HUD settlement statements, warranty deeds, security instruments, title policies, etc.
- Implemented new processing procedure to increase productivity/accuracy.
- Tracked daily numbers as well as monthly averages for each individual scanner.
- Uploaded Fed Ex numbers into Encompass via Express Update.
Replenishment Department Supervisor
Galls LLC
10.2016 - 10.2020
- Maintained stock of items, inventory, cleanliness, organization, and provided excellent customer service for a 10,000 plus SKU/LPN warehouse.
- Efficiently trained new associates on the correct SOPs/knowledge base for the success the company, as well as creating and implementing new SOPs to increase the overall amount of product shipped by 15%.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed a mean of 25 associates at a time, delegated tasks and held each employee accountable for completing assignments.
Technical Support Advisor/Customer Service/Trainer
Xerox
06.2012 - 10.2016
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Education
High School Diploma -
George Rogers Clark
Criminal Justice
Eastern Kentucky University
Mortgage 101
DHI Mortgage
Skills
- Productivity
- Multi-tasking
- Document processing
- Discrepancy resolution
- Process optimization
- Loan policy verification
Certification
- CNP - Certified Notary Public
LANGUAGES
English
Native
Timeline
Policy Clerk
Priority Title & Escrow
09.2025 - Current
Post Closing Coordinator
DHI Mortgage
02.2021 - 06.2025
Replenishment Department Supervisor
Galls LLC
10.2016 - 10.2020
Technical Support Advisor/Customer Service/Trainer
Xerox
06.2012 - 10.2016
Criminal Justice
Eastern Kentucky University
Mortgage 101
DHI Mortgage
High School Diploma -
George Rogers Clark