Joshua Dougherty
Lusby,MD
Summary
Detail oriented professional with experience managing financial transactions, data entry, and regulatory compliance in fast-paced environments. Skilled in problem solving, inventory management, and resolving billing and insurance issues. Proven ability to maintain accuracy, handling sensitive information, and communicate effectively with clients and internal teams. Seeking to apply analytical and operational skills in a finance or business related role.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Pharmacy Technician
Calvert Hospital
Prince Fredrick, MD
06.2024 - Current
- Assist with sterile IV compounding and medication preparation.
- Manage medication inventory and restocking to maintain supply levels.
- Coordinate with doctors and nurses to resolve medication and supply issues.
- Maintain accurate documentation and records for pharmacy operations.
- Managed inventory levels and restocked pharmaceutical supplies as needed.
- Assisted pharmacists in preparing prescriptions and compounding medications.
Lead Pharmacy Technician
Weis Markets
Lusby, Maryland
09.2021 - Current
- Process prescription orders and insurance claims while ensuring regulatory compliance and accuracy.
- Communicate with insurance companies, doctor offices, and patients to resolve billing and coverage issues.
- Maintain accurate data entry for prescriptions and patient records.
- Assist Pharmacists with medication preparation and vaccine administration.
- Follow strict HIPAA compliance and documentation standards.
- Resolve patients concerns and insurance claim rejections efficiently.
- Ordering medications from vendor to resupply pharmacy medication stock.
Customer Service Supervisor
Weis Markets
Lusby, Maryland
09.2019 - 09.2021
- Supervised front-end staff and ensure efficient daily store operations.
- Oversee financial transactions including lottery sales, cash handling, and western union services.
- Monitor transaction accuracy and compliance with company procedure.
- Assisted in inventory management by coordinating product displays and stock levels.
- Communicated with management about staffing needs and operational challenges effectively.
- Resolved customer complaints professionally, enhancing satisfaction and loyalty.
- Cash pickups from registers.
- Coordinated daily scheduling for customer service representatives to optimize coverage.
Education
High School Diploma -
Patuxent High School
Lusby, MD06-2021
Skills
Skills
-Financial transactions processing
-Insurance billing and claims resolution
-Inventory management
-Data entry and documentation
-Problem solving and analytical thinking
- Cash handling
Technical Skills
-Computer operations
-Typing and documentation
-Medical billing systems
-Pyxis medication system
Professional Skills
-Customer service
-Team leadership and supervision
-Multitasking in high-volume environments
-Communication and conflict resolution
Certification
National Pharmacy Technician Certification
Timeline
Pharmacy Technician
Calvert Hospital
06.2024 - Current
Lead Pharmacy Technician
Weis Markets
09.2021 - Current
Customer Service Supervisor
Weis Markets
09.2019 - 09.2021
High School Diploma -
Patuxent High School