Joshua Duden
Summary
Dynamic Table Games Floor Supervisor with extensive experience at Mystic Lake Casino, excelling in regulatory compliance and customer service. Recognized for enhancing player engagement and fostering a welcoming atmosphere, resulting in increased patron loyalty. Proven ability to resolve disputes swiftly, ensuring a secure and enjoyable gaming environment for all guests.
A gaming professional prepared to excel in fast-paced casino environment. Proven experience in managing table games, engaging with patrons, and adhering to stringent gaming standards. Collaborative team member focused on delivering results and adapting to dynamic needs. Skilled in game management and customer interaction, with reliable and flexible personality.
Overview
25
25
years of professional experience
Work History
Tables Games Dealer
Mystic Lake Casino
07.2024 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Table Games Dealer
Mystic Lake Casino
03.2000 - Current
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Ensured game integrity through strict adherence to gaming policies and procedures.
Table Games Floor Supervisor
Mystic Lake Casino
03.2007 - 02.2024
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Oversaw area games to maintain security and compliance.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
Education
High School Diploma -
Goodhue High School
Goodhue, MN06-1999
Skills
- Game operations
- Chip handling
- Regulatory compliance
- Customer service
- Player engagement
- Excellent customer service
- Reliability and punctuality
- Problem-solving abilities
- Casino Policy Adherence
- Game dealing
- Problem-solving aptitude
Timeline
Tables Games Dealer
Mystic Lake Casino
07.2024 - Current
Table Games Floor Supervisor
Mystic Lake Casino
03.2007 - 02.2024
Table Games Dealer
Mystic Lake Casino
03.2000 - Current
High School Diploma -
Goodhue High School
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