Joshua Duenes
Somerdale,NJ
Summary
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Macys
King Of Prussia, PA
02.2026 - Current
- Analyzed customer data to identify trends and drive strategic improvements in service offerings.
- Trained and mentored staff on best practices for delivering exceptional customer service experiences.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Bartender/Server
Bowlero
Deptford, NJ
04.2025 - 02.2026
- Provided friendly and efficient service to a high volume of customers daily, ensuring a positive guest experience
- Managed bar operations, including scheduling, restocking, and maintaining a well-stocked bar.
- Upsold drinks and food items, increasing overall sales and customer satisfaction.
- Successfully managed inventory and minimized waste through careful ordering and storage practices.
Team Selling Leader
American Eagle
Willow Grove Mall, PA
01.2023 - 01.2026
- Directly in charge of Hiring/Training all staff
- Performed monthly Audits of all company policy adherence, and office files
- Performed visual changes as per company directives for floorsets
- Assisted DM in running all company District meetings & helped train new Visual Merch Leads from other stores
- Performed LOD duties which directly impacts sales in two hour increments
Assistant Studio Manager
Express
Cherry Hill, NJ
02.2022 - 01.2023
- Hire/onboard all new associates as talent leader
- Performed all opening/closing procedures
- Performed visual changes as per company directives for floorsets
- Set sales goals for each associate and manager
- Performed CEL duties which directly impacts sales in two hour increments
Store Manager
H&M
New York, NY
07.2021 - 02.2022
- Directly in charge of Payroll/Scheduling
- Hired/Onboarded all talent from associates to department managers
- Set all store goals as directed by company standards to achieve sales goals
- Partnered with LP to ensure store met company shrink goals
Store Manager
Marc Jacobs
New York, NY
02.2019 - 07.2021
- Directly managing sales goals on a daily basis and coaching to success
- Directly managed timekeeping/scheduling
- Managed all operations pertaining to inventory and visuals
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Bath & Body Works
New York, NY
07.2012 - 02.2019
- Developed training programs for staff, improving product knowledge and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
- Directed visual merchandising efforts, enhancing store presentation and driving foot traffic.
- Oversaw compliance with company policies and retail regulations to maintain operational integrity.
Education
Advanced Regents Diploma -
Transit Tech High School
Brooklyn, NY06-2011
No Degree - Biomedical Sciences
Borough of Manhattan Community College
New York, NYSkills
- Data analytics
- Staff management
- Microsoft office
- Team recruiting and hiring
- Customer retention strategies
- Calendar management
- Creative and innovative
- Strategic planning and alignment
Timeline
Customer Experience Manager
Macys
02.2026 - Current
Bartender/Server
Bowlero
04.2025 - 02.2026
Team Selling Leader
American Eagle
01.2023 - 01.2026
Assistant Studio Manager
Express
02.2022 - 01.2023
Store Manager
H&M
07.2021 - 02.2022
Store Manager
Marc Jacobs
02.2019 - 07.2021
Store Manager
Bath & Body Works
07.2012 - 02.2019
Advanced Regents Diploma -
Transit Tech High School
No Degree - Biomedical Sciences
Borough of Manhattan Community College