Joshua Durda
San Antonio
Summary
Experienced in customer service and client relationship management, with a background in educating clients on Medicare plans and compliance. Demonstrated ability to handle multiple tasks in fast-paced environments, ensuring accurate order processing and adherence to safety regulations. Proven skills in upselling and enhancing customer experiences through effective communication and product knowledge. Developed strong partnerships through community-based marketing initiatives, contributing to increased client engagement and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Independent Medicare Insurance Broker
Texas Medicare Solutions
San Antonio
09.2024 - Current
- Educate seniors on Medicare Advantage and Medicare Supplement plans, ensuring CMS compliance.
- Host and manage retail marketing booths, educational seminars, and lead generation events.
- Build referral partnerships with P&C agents, dental offices, and real estate professionals.
- Handle all aspects of enrollment, plan comparisons, and ongoing client support.
Server
Olive Garden
San Antonio
12.2024 - 04.2025
- Delivered high-quality service in a fast-paced, team-oriented environment.
- Handled food and alcohol service in compliance with safety and TABC regulations.
- Upsold menu items and ensured a positive dining experience for guests.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Strengthened multitasking and customer communication skills.
Customer Service Representative
Watershed Car wash
San Antonio
06.2024 - 10.2024
- Guided vehicles safely through the tunnel and provided customer service support.
- Performed light mechanical repairs including transmission-related issues.
- Maintained equipment and supported smooth day-to-day operations.
- Also took part in monthly conveyor, maintenance and weekly pit cleaning where we had to open up the conveyor belt and clean
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Magnify Academy
San Antonio, Texas06-2024
Skills
- Market research
- Communication skills
- Medicare Advantage & Supplement Sales
- CMS Compliance & Documentation
- Community-Based Marketing & Retail Outreach
- CRM Tools: Sunfire, Connecture, CSG
- Public Speaking & Educational Seminars
- Client Relationship Management
- Restaurant & Hospitality Service
Certification
- Life & Health Insurance License – Texas
- AHIP Medicare Certification
- TABC Certification – Texas Alcoholic Beverage Commission
- Food Handler Certification – Texas
Timeline
Server
Olive Garden
12.2024 - 04.2025
Independent Medicare Insurance Broker
Texas Medicare Solutions
09.2024 - Current
Customer Service Representative
Watershed Car wash
06.2024 - 10.2024
High School Diploma -
Magnify Academy