Joshua Durrah
Gilbert,AZ
Summary
Dynamic and results-driven professional with a friendly demeanor and strong customer service skills, honed as an Assistant General Manager at Big Sioux Burger. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork, while implementing inventory control measures to optimize operations and reduce waste.
Overview
3
3
years of professional experience
Work History
Front of House Brigade Member
Liberty Market
10.2025 - Current
- Welcomed guests upon arrival, ensuring a positive first impression.
- Assisted in managing reservations, optimizing seating arrangements for efficient service.
- Coordinated with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Facilitated communication between guests and management, addressing inquiries and concerns promptly.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
Assistant General Manager
Big Sioux Burger
10.2024 - 03.2025
- Managed day-to-day operations to ensure efficient restaurant service and customer satisfaction.
- Supervised staff scheduling and maintained adequate workforce levels to meet operational needs.
- Trained new employees on company policies, procedures, and customer service standards.
- Implemented inventory control measures to reduce waste and optimize supply usage.
- Motivated, trained, and disciplined employees to maximize performance.
Front of House Supervisor/Server
22Ten Kitchen & Cocktails
07.2022 - 05.2024
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Monitored dining area for cleanliness and organization, enhancing the overall guest experience.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Performed cash handling activities and secured nightly bank deposits.
Education
Bachelor of Science - Community And Regional Planning
South Dakota State University
Brookings, SD05-2027
Associate of Applied Science - Business Administration And Management
Southeast Technical Institute
Sioux Falls, SD05-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Front of House Brigade Member
Liberty Market
10.2025 - Current
Assistant General Manager
Big Sioux Burger
10.2024 - 03.2025
Front of House Supervisor/Server
22Ten Kitchen & Cocktails
07.2022 - 05.2024
Bachelor of Science - Community And Regional Planning
South Dakota State University
Associate of Applied Science - Business Administration And Management
Southeast Technical Institute