Nathaniel Umana
Manassas,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Panda Express
Manassas, VA
01.2021 - 12.2022
- Greeted and talked pleasantly with customers to promote positive image for business.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Worked with managers to report and resolve customer issues or concerns.
- Delivered guest orders to correct tables or take-out counter.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
Education
High School Diploma -
Unity Reed
Manassas, VA06.2023
Skills
- Fluent in Spanish
- Planning & Organizing
- Problem Resolution
- People Skills
- Relationship Building
- Good Work Ethic
- Computer Skills
- Maintenance & Repair
- Active Listening
- Critical Thinking
- Reliable & Trustworthy
- Flexible Schedule
- Friendly, Positive Attitude
- Customer Service
- Organizational Skills
Languages
English
Spanish
Hebrew
Timeline
Front of House Team Member
Panda Express
01.2021 - 12.2022
High School Diploma -
Unity Reed
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