Joshua Eang
Tampa,FL
Summary
Enthusiastic Network Administrator eager to contribute to team
success through hard work, attention to detail and excellent
organizational skills whilst in the pursuit of higher education.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 1 Support Technician
SAIC, United States Central Command, MacDill AFB
11.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Network Administrator
USAF Air National Guard
06.2021 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
Aviation Electronics Technician
United Airlines
12.2021 - 04.2022
- Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
- Installed electrical and electronic components and assemblies.
- Adjusted, repaired and replaced malfunctioning components or assemblies.
- Maintained in-depth knowledge of standards, procedures and instrumentation.
- Coordinated work with engineers, technicians and other aircraft maintenance personnel.
MRI Technician
Philips Healthcare
06.2021 - 12.2021
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
Aircraft Avionics Technician
USAF
08.2016 - 05.2021
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Diagnosed faults and developed resolution plans.
Education
Bachelor of Science - Unmanned Systems
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL07.2025
Skills
- MS Office Proficiency
- Troubleshooting and Assistance
- Microsoft Active Directory
- Hardware Components
- Computer Tracking
- Aircraft Repair and Maintenance
- Complex Problem-Solving
Certification
- CompTIA Sec+
- FCC GROL License
- AET Certification
- IPC-J-STD Soldering
- Secret Clearance
- T/S Pending
Timeline
Tier 1 Support Technician
SAIC, United States Central Command, MacDill AFB
11.2022 - Current
Aviation Electronics Technician
United Airlines
12.2021 - 04.2022
Network Administrator
USAF Air National Guard
06.2021 - Current
MRI Technician
Philips Healthcare
06.2021 - 12.2021
Aircraft Avionics Technician
USAF
08.2016 - 05.2021
Bachelor of Science - Unmanned Systems
Embry-Riddle Aeronautical University - Daytona Beach
- CompTIA Sec+
- FCC GROL License
- AET Certification
- IPC-J-STD Soldering
- Secret Clearance
- T/S Pending
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