Joshua Edwards
Hurst
Summary
Top-performing Risk Management Coordinator assisting staff and insurance administrators with risk management support. In-depth knowledge of workers' compensation and safety planning. Managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Risk Management Analyst
Talus Payments
Dallas
06.2022 - 02.2026
- Analyzed risk data to identify potential vulnerabilities in payment processes.
- Collaborated with teams to develop risk mitigation strategies and policies.
- Conducted compliance assessments to ensure adherence to industry regulations.
- Processed customer refund requests through internal software systems.
- Trained new staff on refund procedures and software usage.
- Responded to fraud alerts, chargebacks and disputes.
- Communicated with merchants to gather necessary documentation for disputes.
- Maintained detailed records of all communications with customers relating to their disputes or inquiries.
- Analyzed chargeback requests to identify fraudulent transactions and patterns.
- Assisted customers with inquiries via phone, email, and chat.
- Resolved customer complaints through effective problem-solving techniques.
- Trained new team members on customer service protocols and systems.
- Conducted compliance audits to ensure adherence to regulations and policies.
- Collaborated with departments to resolve compliance issues effectively and efficiently.
- Supported investigations into compliance violations and recommended corrective actions.
Education
Electrical/Mechanical Engineering
Universal Technical Institute
Dallas, Texas 04.2011 - 02.2012
Skills
- Risk analysis
- Compliance auditing
- Fraud detection
- Data analysis
- Policy enforcement
- Audit support
- Customer relations
- Issue resolution
- Proficient in MRA, LexisNexis, TSYS
- Focused on customer satisfaction
- Training and coaching
- Exceptional telephone etiquette
- Compliance assessment
- Audit coordination
- Attention to detail
- Accreditation standards
- Federal and state regulations
- Compliance monitoring
- Compliance procedures
- Regulations enforcement
- Audit management
- Investigations skills
- Trend monitoring
- Anti-money laundering
- Data privacy
- Risk management
- Document review
- Internal audits
- Compliance training
- Data entry
- License verification
Accomplishments
- 2024 Champions club winner for exceptional performance based on reviews from customers and KUDOS from fellow employees
- Oversaw 2 larger portfolios and assisted with 3rd
- Lead trainer for new risk department employees for processing payments and handling incoming risk customer calls
References
References available upon request.
Timeline
Risk Management Analyst
Talus Payments
06.2022 - 02.2026
Electrical/Mechanical Engineering
Universal Technical Institute
04.2011 - 02.2012