Joshua E. Fraley

With nearly 15 years of experience in cross-functional roles, expertise includes project management, procurement card management, and HR support. Strong communication skills facilitate clear documentation and training, enhancing team performance and operational efficiency.

• Office Assistant 2, NYS Department of Corrections & Community Supervision, 01/01/25, 01/01/26, Reconcile procurement card transactions in SFS for Central Office cardholders., Works with cardholders to ensure documentation is submitted on time (receipts, invoice, approvals, etc.)., Create Purchase Requisitions in SFS either for the procurement of goods & services or as a 'confirming order', Track & maintain invoices in eSettlements., Open, date stamp and sort mail., Maintain Unit's contract files, including boxing up procurement records for archive/storage., Monitor status of DOB B-1184s (Attachment A Request). Provides weekly report to Division's Exec Staff., Upon approval of B-1184, notifies all appropriate procurement staff and forwards copy of approved B-1184., Responsible for the bidding and awarding of Resource Recovery Goods (Recycling); work with Tim Bender and facility staff to get bids out; notify Fiscal services of winning bid., Assist procurement staff, as needed gathering information and/or researching products, etc. for bid/contract development., Participated in training activities, as required., Participated in other duties and projects as needed including assisting with bid openings and acting as a backup for Assistant Purchasing Agent when necessary.
• Inbound Sales Representative, Charter Spectrum, 01/01/23, 01/01/25, Exceeds productivity targets and sales goals by 50%., Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings., Increased product knowledge through continuous training, resulting in improved sales performance., Responded to customers within required turnaround times., Documented details of calls and customer interactions., Worked with multiple means of communication within fast-paced environment., Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
• Project Assistant / Transition Coach, NYS Comptroller’s Office, 01/01/20, 01/01/21, Provided training to local municipalities., Tracked and monitored all training provided., Provided customer service to local municipalities on NYS retirement system., Assisted in troubleshooting issues with online NYS retirement system.
• Program Aid, Receiving Unit / Accounts Payable Unit, NYS Office of General Services, 01/01/17, 01/01/20, Combine extensive HR and analytical expertise to provide hands-on supervision to a payment processing unit., Lead an eight-person staff, coach them on daily tasks, and ensure that all weekly production goals are met., Closely monitor workflows, implement training plans, and allocate staffing according to intake levels., Leverage the Statewide Financial Systems to make accurate assessments regarding payment submissions., Ensure that customer concerns and questions are properly responded to in a manner that boosts satisfaction., Maintain communication channels with contractors, provide development training, and identify corrective action.
• Human Resources Specialist Trainee I, NYS Office of General Services, 01/01/16, 01/01/17, Expertly oversaw multiple aspects of the personnel operations for OGS Design & Construction., Administered recruitment, position classification, data gathering, recruitment events, and job fairs., Fostered a well-qualified workplace by assisting with training; also contributed to compiling analytical data.
• Program Aid, Project Management Office, NYS Office of General Services, 01/01/15, 01/01/16, Played a vital role in the direct support of a special project at the NYS Business Services Center (BSC).
• Navigator, LEAN Navigator Project, NYS Office of General Services, 01/01/14, 01/01/15, Due to superior expertise and leadership, selected to participate in an innovative agency initiative., Helped optimize the BSC Unit’s methodology, productivity, and outcomes by analyzing the existing workflow., Drafted a detailed productivity plan in conjunction with management to ensure the correct decisions are made., Worked cross functionally on complex problems and contributed to the design and delivery of key presentations., Stepped in as the supervisory and line resource/job coach, refining objectives by reporting to LEAN leaders.
• Calculations Clerk II, NYS Office of General Services, 01/01/13, 01/01/14, Collaborated with the Contracts, Accounts Payable, and Customer Service units on multiple separate tasks., Executed reviews and evaluations of statewide goods and service contracts to expedite payment processing.
• Clerk I, Interstate Bureau, NYS Department of Corrections & Community Supervision, 01/01/07, 01/01/13, Performed thorough audits into parole officer ICMS cases to verify compliance with all policy practices., Checked the accuracy of information accuracy and worked to maintain accreditation standards for case records., Utilized exceptional organization abilities to perform multiple recordkeeping/clerical responsibilities.
• Clerk I, Region IV Office / Mail & Supply Clerk, Division of Parole Central Office, NYS Department of Corrections & Community Supervision, 01/01/05, 01/01/07, Accurately tracked employee equipment, handled field calls, and organized regional merit termination cases., Directed the charting of parolee program placements and funding for the delivery of regional program services., Kept the incoming and outgoing mail for a state agency with 120 office locations efficiently organized., Facilitate the dissemination of supply requisition requests and administer an array of clerical responsibilities.

• CMS/PARMS/ICOTS/DOC/E Justice – Statewide Financial System (SFS) – Project Management
• NYS Empire Belt – MS Office Suite/SharePoint – RightNow Ticketing System – CSEA Union Steward
• Office Management – Office Organization – NYBEAS – NYSTEP – PayServ – LATS NY – HCM-NY – HRIS