Ann Dover
Little Elm,TX
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Office Manager/Corporate Travel Coordinator
CCK Strategies
02.2023 - 12.2025
- Streamlined office operations to enhance workflow efficiency and reduce administrative bottlenecks.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Developed and implemented office policies to improve consistency and compliance across departments.
- Coordinated staff training programs, enhancing team skills and knowledge in administrative procedures.
- Oversaw budgeting and expense tracking, optimizing resource allocation.
- Coordinated travel itineraries, ensuring seamless logistics and timely arrangements for clients.
Administrative and Billing Specialist/
Baker International Insurance
06.2021 - 10.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked with multiple departments to check proper billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Monitored customer accounts to identify and rectify billing issues.
- Prepared and submitted monthly billing reports to management for financial overview.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
Administrative Assistant to the Director
North Texas Tollway Authority
05.2009 - 07.2020
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Completed monthly requisitions on my company purchase card, with $5000 limit, for Director and Assistant Director of Maintenance and multiple Managers and Supervisors.
- Organized and updated schedules for Director and Assistant Director of Maintenance, multiple Managers and Supervisors on daily basis.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Investigated topics such as job descriptions and produced concise summaries and updated each if needed.
- Uploaded, reviewed, and managed payroll time records in PeopleSoft for 200+ employees to verify accuracy of information while maintaining employee privacy and confidentiality.
- Handled all scheduling for Director of Maintenance's calendar and prepared meeting agendas and materials.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Worked with senior management to initiate new projects and assist in various processes.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Maintained staff directory.
- Managed Maintenance Director's, Assistant Director's, multiple Managers and Supervisors complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for monthly staff meetings.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Created and prepared reports documenting and tracking fuel usage, CDL requirements and expirations for drivers, and purchase card accounts for scheduled audits.
- Assisted with audits to facilitate faster completion of tasks and track usage of company materials.
- Reviewed and updated personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates while maintaining employee privacy and keeping all information confidential.
- Project Coordinator for implementation of new payroll system for 170+ Maintenance employees.
- Owned and managed conference rooms.
- Created multiple requisitions and purchase orders on monthly basis.
- Received multiple invoices from vendors, utilities, projects, and others on daily basis and paid them using PeopleSoft Financial.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
Education
Associate of Applied Science - Computer Science
ECPI University
Charlotte, NC06.2002
Skills
- Master calender management
- Creation of multiple requisitions and purchase orders
- Customer service specialist
- Purchase card requisition
- Advanced MS Office Suite
- Travel coordination
- Filing and data archiving
- Budgets
- Project planning & organization
- 55 WPM typing skill
Additional Information
Involved in several committees during my tenor at NTTA. They include the :
HAPE (Happy) Committee - Created and coordinated team building exercises for Maintenance employees on a monthly basis. Would also include food and fun activities to boost moral.
401K Committee - met quarterly to discuss employee options and updates of company 401K
Safety Committee - met monthly to discuss safety training, such as machinery operation, weather drills, and emergency system updates, for the entire company.
Member of ASAP, American Society of Administrative Professionals
Certification
Notary Public
State of Texas
Notary ID# 1199859-7
Term of office: 5/2/2019 - 5/2/2023
Notary Public
Certified Notary Public in State of Texas
Notary ID# 13199859-7
Term of office: 5/2/2019 - 5/2/2023
Timeline
Administrative Office Manager/Corporate Travel Coordinator
CCK Strategies
02.2023 - 12.2025
Administrative and Billing Specialist/
Baker International Insurance
06.2021 - 10.2022
Administrative Assistant to the Director
North Texas Tollway Authority
05.2009 - 07.2020
Associate of Applied Science - Computer Science
ECPI University