Joshua Ertle

• Provided dog-walking drop-in visits and overnight care services for dogs and cats to maintain pet well-being and support owner satisfaction.
• Managed pet booking coordination and client communication to support personalized feeding, exercise, and care instruction compliance for each pet.
• Managed feeding, medication, and exercise routines for pets with individualized care instructions.
• Monitored animal behavior and reported concerns promptly to owners.

• Coordinated interview planning, aligned production schedules, and managed deadlines for studio and remote video shoots.
• Delivered clear schedule and project requirement communication to clients and production teams to support coordinated planning and execution.
• Researched interview topics and prepared supporting materials and production records to support production objectives.
• Coordinated production schedules, aligned creative, print, and delivery timelines with client requirements.

• Provided professional singing and guitar accompaniment for live events and recorded music projects, contributing to audience engagement and overall musical experience.
• Conducted worship sessions focused on community spiritual participation at Christian outreach events across Northern Virginia and Washington, DC.
• Rehearsed with ensembles and collaborators to maintain timing, tone, and performance consistency.

• Captured studio and location images using professional cameras, lenses, and lighting setups.
• Edited and retouched photos in Adobe Photoshop and Lightroom for color, exposure, and consistency.
• Coordinated schedules, bookings, and project details to support smooth client experiences.
• Captured stunning images by utilizing various lighting techniques and creative compositions.

• Supervised and coached branch employees, enhancing customer service and daily performance.
• Strengthened client relationships and resolved service concerns while promoting banking products to expand client portfolios.
• Supervised branch operations, ensuring compliance with banking policies, security procedures, and regulatory requirements.
• Coached staff on deposit accounts, lending products, and service standards to improve customer experience.
• Managed daily cash controls, vault balancing, and transaction accuracy across branch functions.

• Owned performance leadership in sales and customer satisfaction through proactive engagement and personalized service delivery.
• Assessed customer requirements and provided guidance on banking product and service options based on account feature fit.
• Managed client referral routing to appropriate partners to maintain continuity of access to mortgage wealth and business solutions.
• Recommended deposit lending and credit solutions for high-value clients based on financial goal alignment.
• Developed and sustained long-term client relationships through tailored service, proactive outreach initiatives, and structured needs-based discussions.

• Managed 150+ calls weekly from clients regarding accounts, loans, and banking services, ensuring client inquiries were addressed promptly.
• Processed transactions and assisted with accounts and loan applications, facilitating smooth client experiences and referrals to branch specialists.
• Delivered personalized banking support, resolving account inquiries and guiding clients through daily transactions.
• Processed deposits, withdrawals, transfers, and cash balancing while maintaining accuracy and compliance.
• Educated customers on digital banking tools, mobile features, and self-service account access.

• Advised customers on flooring options and addressed product questions, ensuring resolution of concerns through follow-up communication.
• Advised customers on product selection, installation options, and project solutions.
• Processed quotes, special orders, and follow-up communications to support sales completion.
• Maintained strong knowledge of seasonal merchandise, department assortments, and product features.

• Increased sales by at least 110% in the first year while managing employees and store operations.
• Reviewed applicants, recommended hires, led staff meetings, enhanced merchandising, and promoted sales initiatives.
• Directed daily store operations to support sales, service, and merchandising standards.
• Coached associates on customer engagement, task priorities, and departmental procedures.
• Monitored inventory levels and coordinated replenishment to maintain stock availability.

• Developed staffing schedules and assigned personnel to align with customer service coverage and operational objectives.
• Coordinated sales floor coverage, merchandising resets, and inventory replenishment to maintain productivity.
• Oversaw daily store operations, ensuring adherence to customer service standards and consistent store workflow.
• Supervised daily store operations, ensuring consistent customer service and associate support across departments.

• Prepared daily operating reports and created employee schedules to ensure smooth operations and support team in resolving daily work issues.
• Led support operations to resolve escalated customer and associate issues with accuracy and professionalism.
• Coached team members on service standards, policy adherence, and issue resolution best practices.
• Coordinated daily workload, staffing coverage, and priority tasks to maintain service consistency.

with a Concentration in Management