Joshua Espinosa
Greensboro,NC
Summary
Adaptable high school student (3.6 GPA) with 4+ years of work experience and a proven knowledge of conflict resolution, customer needs assessment, and customer satisfaction. Aiming to leverage my abilities to successfully fill the Customer Experience Specialist/Advisor role at your company. I am known as an efficient worker by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Produce Associate
The Fresh Market
08.2022 - 09.2023
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted with weekly inventory counts.
- Operated balers, power jacks and slicing machines.
- Blocked produce and culled damaged or spoiled pieces.
Sales Associate
Best Buy
10.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations. (especially during holidays)
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Crew Member
Culvers
08.2019 - 10.2021
- I was responsible for building and training 25 different employees at the age of 15 at the new store we opened
- I worked up front on Register while interacting with guests face to face, Drive Thru, and also made Custard made-to-order.
- I have experience in the kitchen on grill, and fryers as well
- I worked at 2 culvers but transferred to the new one when it opened
- EXPERIENCE
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Measure ingredients required for specific food items being prepared.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Order and take delivery of supplies.
- High School Diploma (Expected graduation Jun 2024)
Education
No Degree - Business Administration And Cyber Security
Montreat College
Montreat, NC06-2028
Skills
- Quality control guidelines
- Monitoring inventory
- Price checking
- Written and oral communication
- P>Management interaction
- Merchandise organization
- Product processing
- Operating pallet jacks
Timeline
Produce Associate
The Fresh Market
08.2022 - 09.2023
Sales Associate
Best Buy
10.2021 - 01.2022
Crew Member
Culvers
08.2019 - 10.2021
No Degree - Business Administration And Cyber Security
Montreat College