Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Evans

Racine,Wi

Summary

Hardworking employee with customer service, technical, and management abilities. Looking to expand my current skillset beyond what is currently available to me.

Overview

27
27
years of professional experience

Work History

Technical Alignment Manager | Team Lead

Platinum Systems, Inc
Kenosha, Wi
10.2014 - Current
  • Hired as Computer Technician to troubleshoot desktops and individual user issues
  • Promoted to Network Technician and assigned to Platinum’s largest customer at the time as dedicated onsite resource for 2 years
  • Assigned to Managed Technology Team, worked to establish standards and best practices to push to VIP customers
  • Promoted to Technical Alignment Manager, responsible for top to bottom reviews of customers networks, remediation of problems, and planning of upgrades/projects
  • Promoted to Team Lead
  • Experience with administering Microsoft Active Directory and Group Policy, DHCP, DNS, and other Windows Server common roles
  • Experience with Desktop/Server/Network/Peripheral Troubleshooting
  • Excellent interpersonal skills with both clients and co-workers.
  • Part of Standards Committee responsible for establishing technical standards and best practices pushed to entire customer base
  • Assisted in developing templates used in customer reviews based on best practices
  • Continuing development to add Cybersecurity offerings to tool stack for customer deployment

Correctional Officer/Classification Officer

Racine County Sheriff’s Office
Racine, Wi
08.2004
  • Responsible for maintaining safety and security of the facility and the people within
  • Received certifications for instructor in C.E.R.T, P.O.S.C., O.C., Baton, Taser, Pepperball, and Professional Communications
  • Large amount of experience dealing with difficult and violent people in a civil and professional manner including Crisis Intervention training
  • Field Training Officer
  • Report writing and documentation experience
  • Over 300 reports written, all of which may be used in criminal or civil proceedings
  • Promoted to Correctional Emergency Response Team Member in 2006
  • Promoted to team leader in 2009
  • Awarded Unit Citation in 2009 for actions as member of C.E.R.T
  • Promoted to Classification Officer in 2011
  • Classification Officers are given many extra tasks and job responsibilities and are expected to perform them with little to no supervisory oversight
  • Assigned to newly created position of facility Armorer in 2012
  • Tasked with inventory management of weapon systems and documentation of service
  • Developed spreadsheets to assist in orderly record keeping.

Security Officer/Security Supervisor

Pinkerton/Securitas at Waxdale
Sturtevant, Wi
03.2002 - 08.2004
  • Responsible for maintaining safety and security of the facility and people within
  • Gained supervisory experience including writing policy and procedure
  • Developed shipping and receiving experience
  • Security staff was responsible for using computer software to slot trailers
  • Also responsible for tracking bills of lading and so on.

Security Officer

HSS Security at All Saints
Racine, Wi
11.1999 - 03.2002
  • Responsible for maintaining safety and security of the facility and people within
  • Developed report writing skills
  • Handwritten reports to be submitted after incidents
  • Developed people skills
  • Interacting and dealing with difficult people in times of crisis.

General labor

Highway 20 Auto Plaza
Mount Pleasant, Wi
12.1996 - 02.1999
  • General cleaning and stocking duties
  • Counting of inventory and handling of money
  • Filling propane gas tanks.

Education

1 semester in Networking Specialist Program -

Gateway Technical College

1 semester, general studies -

University of Wisconsin-Parkside

Graduated -

Washington Park High School
06.1999

Skills

  • Policy Implementation
  • Verbal and written communication
  • Customer Relationship Management
  • Team Leadership
  • Key Performance Indicators
  • Tactical and Strategic Planning

Timeline

Technical Alignment Manager | Team Lead

Platinum Systems, Inc
10.2014 - Current

Correctional Officer/Classification Officer

Racine County Sheriff’s Office
08.2004

Security Officer/Security Supervisor

Pinkerton/Securitas at Waxdale
03.2002 - 08.2004

Security Officer

HSS Security at All Saints
11.1999 - 03.2002

General labor

Highway 20 Auto Plaza
12.1996 - 02.1999

1 semester in Networking Specialist Program -

Gateway Technical College

1 semester, general studies -

University of Wisconsin-Parkside

Graduated -

Washington Park High School

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Joshua Evans