Joshua Evans

• Provided administrative support for assigned projects.
• Contracted under Hyder Property Management for a short assignment: used property software Spectrum and Yardi to update tenant income certificates.
• Provided additional administrative support, including filing, photocopying, faxing, etc.

• Fast-paced and time-sensitive routine assured precision was executed for daily/weekly balancing of front-end finances and regulating labor for the entire store.
• Prepared daily and weekly financial reports, as well as various statistical points of interest, for the store director's morning meetings.
• Counted and balanced large deposits on a daily basis: electronic safe regulated by Loomis, and the Veribalance store system kept track of cash flow.
• Provided general administrative support when needed.

Started as Front Desk Supervisor for 7 months, then promoted: Sales & Catering Coordinator functions as the event liaison, and every detail must be fortified to assure flawless execution:

• Finalized event contracts for the Sales & Catering dept, and ensured the closing of folios for all wedding events and corporate clients.
• Used Hotel PMS Maestro for all room blocks, reservations, and accounts receivable/payable.
• Daily email and phone correspondence with clients and various internal departments, including appointments regarding client site tours and detailing calls.
• Created, distributed, and revised BEOs and Diagrams for all events.
• Attended weekly meetings, recapping quarterly finances, and event deadlines.
• Fielded sales lead prospectives in order to develop future and repeat business.

• Front-line response for those seeking to file for unemployment during Covid-19 primarily involved acute attention to detail on a filer's claim.
• Clear communication and active listening with a new claimant were vital to establish that no errors were made from inception.
• The Quality Assurance Department graded 3 calls per month for each agent to ensure that customer service is the main focus.
• Utilized internal DOS system for creating and maintaining claims.

• Incoming phone calls (an average of 50-80 calls per day) and emails pertaining to customer orders or questions on products were responded to daily.
• Multitasking was imperative in competently navigating various situations or sometimes further de-escalation of a recurring problem (tracking orders, weather delays, pet food recalls, etc).
• Identified opportunities for upselling additional products or services based on customer needs.
• Responsible for sustaining the 'above and beyond' standards and personalized customer service experience that Chewy.com promises.

• Daily unloading of shipment trucks (UPS, Fed Ex, and DHL), processing/assigning packages with labels, delivering sensitive mail to corporate-level employees, and generating shipping labels for outgoing mail (national and international).
• Researching and cross-referencing names was required for accurate deliveries across multiple floors and departments within the four-hour limit, as per company policy.
• Teamwork played a vital role in coordinating delivery deadlines, overall customer satisfaction, and attending to assigned copy rooms on each floor for weekly upkeep.

• Supervision of assigned zones within the warehouse, including regulating inventory and implementing current and/or new policies for order processing was an essential role regarding the completion and shipment of 40-60,000+ orders during a business week.
• Continual email correspondence with sales representatives on a national and international spectrum transpired: inspecting numerous electronic components to confirm customer specifications are met, and locating any missing parts from their order.
• Coordinated with other QA zone leaders, lending a hand to clear all pick exceptions within the warehouse and maintaining an efficient workflow processes.
• Quality Reports for employees provided a weekly average percentage that gauged individual order accuracy (a report card, if you will); having consistent annual evaluations of Highly Effective qualified me as one of the top warehouse performers 3 years consecutively.

Adaptability and tenacity in customer service was pivotal to working at the customer service desk, afterward a transfer to the sales floor led to further versatility in the following departments: Hardware, Toys, and Electronics/Photo Lab.

• Processed returns and exchanges according to company policies, ensuring that any refunds were properly credited back to their accounts.
• Assisted customers with placing online orders or resolving product issues over the phone.
• Assisted in cycle counts and display resets as required for maintaining accurate inventory levels.
• Unloaded trucks, stocked shelves with newly arrived inventory, and faced product as needed.