Joshua Evans-Steen
Memphis,TN
Summary
I am a dynamic Clinical Practice Performance Analyst with a proven track record at Optum, excelling in risk assessment and data analysis. I am proficient in streamlining reporting processes and enhancing decision-making capabilities. I'm also a strong problem-solver and effective collaborator, driving performance improvement initiatives and supporting executive insights through impactful dashboard development. But most of all, I am passionate and excited about my work.
Overview
9
9
years of professional experience
Work History
Clinical Practice Performance Analyst
Optum
05.2022 - Current
- Proactively identified potential risks within projects via thorough risk assessment activities, mitigating negative impacts on project outcomes.
- Streamlined reporting processes for increased efficiency and improved decision-making capabilities.
- Collaborated with cross-functional teams to develop and implement performance improvement initiatives.
- Supported executive decision-making with insightful dashboard development, highlighting critical business KPIs.
Hospice Referral Coordinator
Prospero Health
10.2020 - 05.2022
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Admissions Coordinator
Crossroads Hospice and Palliative Care
10.2017 - 10.2020
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
Shift Manager
C2 Communications for Crossroads Hospice
09.2016 - 10.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
No Degree - Science in Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Advanced Excel skills
- Risk assessment
- Problem-solving
- Electronic Medical Records
- Claims
- Data Analysis and Reporting
- Remote healthcare delivery
- Employee training
- Microsoft Suite of programs
- Conflict Resolution
- Information Technology
Timeline
Clinical Practice Performance Analyst
Optum
05.2022 - Current
Hospice Referral Coordinator
Prospero Health
10.2020 - 05.2022
Admissions Coordinator
Crossroads Hospice and Palliative Care
10.2017 - 10.2020
Shift Manager
C2 Communications for Crossroads Hospice
09.2016 - 10.2020
No Degree - Science in Business Administration
Colorado Technical University
Similar Profiles
Nowelle HoweNowelle Howe
Quality Specialist at OptumQuality Specialist at Optum
Rushik Reddy GangamRushik Reddy Gangam
Software Engineer - Remote at OptumSoftware Engineer - Remote at Optum
Arun ChoudharyArun Choudhary
Quality Analyst at OptumQuality Analyst at Optum
Adam DugginsAdam Duggins
Associate Director, Workforce Planning at OptumAssociate Director, Workforce Planning at Optum
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis