Years of professional leadership experience
Hi, I’m
Emmalynn Smith
Bellevue,NE
Summary
Dynamic leader with a proven track record at Hyatt Hotels Corporation, excelling in executive coaching and performance improvement strategies. Spearheaded initiatives that enhanced leadership effectiveness and drove a 30% boost in performance metrics. Skilled in data-driven decision making and adept at fostering organizational transformation through innovative training programs.
Overview
10
3
Certifications
Work History
Hyatt Hotels Corporation
Manager, Coaching & Performance Improvement
02.2023 - Current
Job overview
- Global Leadership Impact: Designed and delivered annual leadership summit for 150+ executives, establishing company-wide coaching standards and performance frameworks
- Process Innovation: Created feedback-driven assessment processes that identified performance gaps and recognition opportunities, resulting in 30% improvement in overall performance metrics
- Training Excellence: Facilitated comprehensive coaching framework training for 300+ global leaders monthly, achieving 100% adoption of coaching documentation tools
- Strategic Analytics: Conducted monthly leadership effectiveness audits and developed reporting systems that enabled incentive-based compensation for managers
- Cross-Functional Leadership: Led $7M cost-savings initiative through global efficiency project, demonstrating strong project management and stakeholder collaboration skills
- Organizational Development: Established SMART goal methodology resulting in 80% of colleagues achieving monthly performance targets
Dauntless Modern GroomingDenver, CO
Co-Founder
09.2018 - Current
Job overview
- Strategic Business Development: Co-developed comprehensive business model and sales strategies, securing investor relations and market expansion opportunities
- Entrepreneurial Recognition: Received two Pratt Entrepreneurial Awards for innovation and business excellence
- Operations Management: Oversaw manufacturing operations and led packaging redesign initiative for expanded market reach
- Growth Leadership: Guided company growth from startup to investor-backed organization with national market presence
Hyatt Hotels CorporationOmaha, NE
Manager, Guest Services
12.2018 - 02.2023
Job overview
- Team Leadership: Successfully managed 15-25 operations team members, conducting weekly quality assessments and implementing performance coaching protocols
- Performance Management: Delivered 30-minute weekly one-on-one coaching sessions with each team member, consistently exceeding site performance goals and company standards
- Program Development: Launched comprehensive internal job shadowing program across all organizational tiers, improving career advancement opportunities and employee retention
- Strategic Innovation: Implemented gamification strategies to drive performance improvements, resulting in sustained productivity gains and enhanced team engagement
- Mentorship Excellence: Coached peers for career advancement with 80% achieving promotions within 12 months of mentorship engagement
Hyatt Hotels CorporationOmaha, NE
Learning Facilitation Manager
08.2015 - 12.2018
Job overview
- Training Program Management: Developed and delivered comprehensive training programs for entry-level and advanced colleagues across remote and in-person formats
- Content Development: Created facilitation guides, quick reference materials, and assessment frameworks that improved training effectiveness and knowledge retention
- Performance Assessment: Designed and implemented colleague evaluation processes to determine training completion and readiness for role advancement
- Remote Learning Innovation: Successfully adapted training methodologies for remote delivery, maintaining high engagement and completion rates
Education
Bellevue UniversityBellevue, NE
Bachelor of Science from Business Analysis & Management
01.2017
University Overview
Relevant Coursework: Business Analysis Planning & Monitoring, Strategy Analysis, Solution Evaluation, Project Management & Agile Methodology, Requirements Analysis & Design, Elicitation & Collaboration
Skills
- Leadership development
- Executive coaching
- Performance improvement strategies
- 360-degree feedback implementation
- Change management
- Organizational transformation
- Performance analytics
- Leadership effectiveness measurement
- ROI analysis
- Data-driven decision making
- Performance metrics design
- Cross-functional project management
- Learning design and facilitation
- Adult learning program development
- Curriculum design
- Content creation and instructional guides
- Advanced Excel skills
- Power BI proficiency
- Agile methodology application
- Award winning entrepreneurial strategy
Affiliations
- PTA President, Bellevue Elementary School, Volunteer Leadership Role
- Communications Chair, Wellbeing Corporate Resource Group, Hyatt Hotels Corporation
Certification
- Certified Agile Professional (CAP), Six Sigma Global Institute
- Scrum Master Certified (SMC), Six Sigma Global Institute
- Project Management, Six Sigma Global Institute
- Continuous Learning, Advanced Excel, Myers-Briggs Type Indicator, Scrum Master, Project Management
Accomplishments
- Achieved 100% adoption of coaching documentation tools and 80% SMART goal implementation, resulting in 30% performance improvement across global teams
- Contributed to leadership effectiveness reporting system that enabled performance-based incentive compensation for management team
- Successfully onboarded entire organization to new coaching model and framework, improving leadership consistency and effectiveness
- Mentored 30+ leaders throughout 10-year career with 80% of mentees achieving promotions and sustained career advancement
References
References available upon request.
Timeline
Manager, Coaching & Performance Improvement
Hyatt Hotels Corporation
02.2023 - Current
Manager, Guest Services
Hyatt Hotels Corporation
12.2018 - 02.2023
Co-Founder
Dauntless Modern Grooming
09.2018 - Current
Learning Facilitation Manager
Hyatt Hotels Corporation
08.2015 - 12.2018
Bellevue University
Bachelor of Science from Business Analysis & Management
Similar Profiles
Sophie GalichSophie Galich
ASSOCIATE MANAGER, DIGITAL MERCHANDISING at HYATT HOTELS CORPORATIONASSOCIATE MANAGER, DIGITAL MERCHANDISING at HYATT HOTELS CORPORATION
Jolanta CisowskiJolanta Cisowski
Commercial Real Estate Paralegal – Transactions at Hyatt Hotels CorporationCommercial Real Estate Paralegal – Transactions at Hyatt Hotels Corporation
Ravindranath YakapurRavindranath Yakapur
Director of Sales at Hyatt Hotels CorporationDirector of Sales at Hyatt Hotels Corporation
Aryanna JohnsonAryanna Johnson
Phlebotomist at American Red CrossPhlebotomist at American Red Cross
Jessica PayneJessica Payne
Administrative Assistant at CRL CorporationAdministrative Assistant at CRL Corporation