Joshua Fairbanks
Pine Bluffs
Summary
Adaptive General manager with a proven track record with Superstar Car Wash, excelling in team management and sales efficiency. Experienced record in developing training programs and enhancing customer loyalty. Skilled in quality control and adept at multitasking, driving productivity while fostering a positive work environment. Able to create a trusting relationship with customers and ensure their satisfaction.
Overview
4
4
years of professional experience
Work History
Production Associate
Nikola Motors
Casa Grande, AZ
07.2024 - 03.2025
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
General Manager
Superstar Car Wash
Casa Grande, AZ
04.2022 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of while fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Making strong relationships with customers, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Setting and achieving personal goals for sales and location productivity
- Able to meet conversion goals as a fast pass representative and set personal goals
Customer Service Representative
Clean Freak Car Wash
Casa Grande, AZ
05.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Able to meet sales expectations and goals
Education
High School Diploma - General Studies
Vista Grande High School
Casa Grande, AZ05.2023
Skills
- Efficient multitasking
- Packaging and labeling
- Production support
- Computer skills
- Quality control
- Sales efficiency
- Team management
- Ordering efficiency
- Customer Service
- Coaching and team leading
Timeline
Production Associate
Nikola Motors
07.2024 - 03.2025
General Manager
Superstar Car Wash
04.2022 - 07.2024
Customer Service Representative
Clean Freak Car Wash
05.2021 - 12.2021
High School Diploma - General Studies
Vista Grande High School
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