Joshua Fajardo
Phoenix,Arizona
Summary
Degree-qualified Telecommunications Engineer specializing in optical and ethernet transmission networks. Excels in both independent and collaborative environments, dealing with both real-time issues and complex projects. Extensive background in telephone and data systems. Major strengths include, troubleshooting and repairing PBXs, voicemail systems, PC networking and IP networks. Incredibly hardworking and dedicated employee with expertise in VoIP demonstrated across more than 25 years of industry performance.
Overview
27
27
years of professional experience
7
7
Certification
Work History
Sr Systems Admin
Immersion Hospitality/Real Voice
2014.09 - Current
- Hyper-V, PBX, Contact Center, Telecom SIP providers, SDWAN devices, Internet, Navy contracts, SharePoint, Chat, IM servers, Ticketing solution, Guide CX onboarding solution, and technical employees
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 85 users.
- Orchestrated integration and communication of software upgrades.
- Conducted testing and troubleshooting for various software remotely and onsite for 20 server sets to maintain operational readiness.
- Created patches and solutions to fix bugs in existing applications.
- Developed programs to integrate and update software products and improve system compatibility.
- Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
- Planned and implemented complex internet and intranet applications on multiple platforms.
- Diagnosed and executed resolution for network and server issues.
- Made recommendations regarding information technology infrastructure overhauls.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Performed network security design and integration duties.
- Kept software licenses current for computers
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Provided professional services and support in dynamic work environment
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion
- Passionate about learning and committed to continual improvement
- Self-motivated, with a strong sense of personal responsibility.
SR Telecom Engineer
KTS Networks
2017.10 - 2021.10
- Supported 12 technicians, in supporting over million telecom seats.
- Managed escalation tickets, sales engineering, and project management of new installs.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked as network administrator and server engineer to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Performed telecommunication and networking business evaluations.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Installed, maintained and supported voice/data applications.
- Monitored overall network performance.
- Established data security plan and robust data recovery strategies.
- Maintained appropriate environmental conditions in telephone equipment rooms.
- Analyzed and interpreted complex data from multiple sources.
- Read technical manuals and literature to stay abreast of new technology.
- Designed, installed and maintained organization's telephony network.
- Installed, maintained and supported VoIP applications.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
- Skilled at working independently and collaboratively in team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with strong work ethic.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
SR Telecom Engineer
BTI Communications
2012.01 - 2014.01
- Deployed on premise gear in Colo giving appearance of hosted solution, with stability and security of Premise gear.
- Helped service department clear tickets, Sales Engineer and Demo expert, Project manage new installs and large upgrades.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Excellent communication skills, both verbal and written
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with strong work ethic.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations
Education
Partner Program Solution Cert - MiCloud Connect - VoIP
11.2021
MiCloud Connect Partner Managed Technical Certification
MiVoice Business Primer
Platform Cert- MiVoice Connect
Shoretel ECC
Shoretel 5.0, 10.0, 14.0 and connect
Bachelor of Science - Information Technology
10.2006
- GPA3.89
Skills
- Customer Satisfaction
- Preparing Proposals
- Project Strategy
- Technological Integration
- Professional Relationships
- Team Meetings
- Integrating Plans
- Planning Processes
- Problem Resolution
- Utilization Reports
- Corrective Actions
- Status Reports
- Performance Metric
- VoIP Systems
- Hardware Updating
- Red Hat Virtualization
- LAN and WAN Control
- IP Addressing and Subnetting
- Testing and Quality Assurance
- VMware and Oracle (VM)
- Cloud Management
- Packet Loss Testing
- Server Event Logging
- Train Users
- Virtual Machine Operation
- Install Hardware
- Set Up Applications
- Account Reporting
- Router Installation and Optimization
- Remote Conferencing Support
- Process Documentation
- Infrastructure Planning
- Performance Monitor
- Project Specifications
- Update Configurations
- Workstation Maintenance
- Network Firewall Management
- Improvement Strategies
- Data Backups
- Technical Project Management
- Identify Needs
Certification
Converged Topology Professional
Every Toshiba TAIS Cert available
Professional Grandpa
Striving to make this my full time position. I have 5 perfect grandchildren ranging from 1-12
Hobbies
Anything Outdoors- Fishing, Hunting, Hiking, camping, boating.... Love the outdoors
Timeline
SR Telecom Engineer - KTS Networks
2017.10 - 2021.10
Sr Systems Admin - Immersion Hospitality/Real Voice
2014.09 - Current
SR Telecom Engineer - BTI Communications
2012.01 - 2014.01
ShoreTel Mitel University - Partner Program Solution Cert - MiCloud Connect , VoIP
University Of Phoenix - Bachelor of Science, Information Technology
Converged Topology Professional
Every Toshiba TAIS Cert available