Resilience Master. Mixed with tech, sales and a lot of people skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Radiology Information Systems & PACS Sys Admin
ONRAD
06.2022 - 07.2023
Implemented and supported multiple imaging applications for Hospital’s, Radiologists, and clients including optimizing the end user experience
Worked with applications, database, clinical environment, user experience, and sub-system performance of these clinical applications
Worked on complex projects requiring understanding of imaging clinical applications to define project requirements and perform complex data collection and analysis.
Business Advisor
Thryv
07.2018 - 02.2022
Improved operational efficiency for clients through detailed analysis of their current processes and recommending adjustments.
Identified new market opportunities for clients, fostering business expansion and increasing revenue potential.
Collaborated with cross-functional teams to implement successful change management initiatives within client organizations.
Mid Market Corporate Account Executive Specializing in Office 365
GoDaddy
01.2016 - 02.2018
Sales, Migration and implementation of Microsoft Office Suite and email to mid to large sized businesses
If something unexpected occurs I manage the incident to resolution and then follow up to ensure either product improvement within GoDaddy or operational improvement within the customers IT environment.
Gain an understanding of customers' IT organizations' impact on overall business, their IT goals, and their pain points - Prepare a Service Delivery Plan to ensure customers' operational success with GoDaddy products and services.
Hosting and Technical Support
GoDaddy
11.2014 - 01.2016
Experienced in supporting Windows and Linux servers
Sort technical issues of customers through phone or email and provide them with instant solutions
CMS: Wordpress, Drupal, Joomla, perform migrations and updates of multiple websites on a daily basis.
Leasing Manager
Earnhardt Honda
11.2012 - 10.2014
Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Streamlined the leasing process for efficiency by implementing an online response system.
Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
Internet Sales Manager
The Honda Superstore Of Lisle
10.2008 - 10.2012
Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
Increased dealership revenue with effective sales strategies tailored to individual client needs.
Education
Bachelor of Science - Computer Engineering Technology
Radiology Support Team Member at Direct Radiology (formerly Phillips, Now ONRAD)Radiology Support Team Member at Direct Radiology (formerly Phillips, Now ONRAD)