Joshua Farley
Riverton,UT
Summary
Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Resilient nature focused on finding root causes and making permanent improvements. Offering over 15 years of experience working in high-pressure environments to address customer concerns and questions.
Overview
20
20
years of professional experience
Work History
Propane Delivery Driver
Suburban Propane
Salt Lake City, UT
12.2021 - 06.2025
- Assessed customer needs for additional products or services during delivery process.
- Loaded and unloaded propane cylinders onto truck using proper safety protocols.
- Responded promptly to any emergency situations that arose during deliveries.
- Communicated effectively with dispatch team regarding any changes in route or schedule.
- Inspected truck, cargo tanks, and related equipment before each delivery.
- Conducted pre-trip inspections of the vehicle according to federal regulations.
- Adhered to all applicable laws governing transportation of hazardous materials.
- Identified problems or issues that may affect the safe transport of goods or passengers.
- Reviewed daily paperwork for accuracy and completeness prior to submitting it for processing.
- Utilized GPS navigation systems to locate addresses quickly and accurately.
- Demonstrated safe driving practices while operating company vehicle on public roads.
- Followed all necessary safety procedures when handling hazardous materials.
- Complied with all Department of Transportation regulations pertaining to commercial vehicles.
Deployment Functionality Technician
Best Buy
Salt Lake City, UT
04.2017 - 12.2021
- Installed, configured and set up PCs in stores for optimal operation and reporting.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Organized repair and replacement of PC/server components and systems.
- Operated scissor lifts in retail stores, running various types of cables throughout ceiling, terminating both ends.
Employee Service Representative
ADP
Salt Lake City, UT
10.2016 - 03.2017
- Supported employees dealing with complex situations by understanding needs and organizing satisfactory resolutions.
- Fielded questions and managed concerns from company personnel and family dependants.
Cash Vault Specialist
GardaWorld Cash Services
North Salt Lake, UT
04.2016 - 10.2016
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Operated various machines for sorting and rolling all types of coin.
Asset Protection Specialist
Best Buy
West Jordan, UT
10.2013 - 04.2016
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Initiated associate investigations, uncovering suspicious activities.
- Constructed detailed case and investigative reports for local authorities.
- Reviewed CCTV footage to obtain evidence of theft.
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Partnered with store managers on basis to conduct loss investigations.
Courier
Mountain Care Pharmacy
Salt Lake City, UT
05.2013 - 10.2013
- Coordinated parcel delivery using strong time management skills.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Sorted parcels according to delivery route.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Created delivery routes based on destinations and timelines to maintain efficiency.
Customer Service Representative
Lexington Law Firm
Salt Lake City, UT
02.2012 - 02.2013
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
Employee Service Representative
ADP
Salt Lake City, UT
10.2011 - 01.2012
- Supported employees dealing with complex situations by understanding needs and organizing satisfactory resolutions.
- Fielded questions and managed concerns from company personnel and family dependants.
- Maintained documentation in [System] to track inquiries and resolutions at each stage.
- Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
Assistant Manager
Walgreens
Midvale, UT
05.2007 - 09.2011
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Sales Associate
Radio Shack Corporation
Riverton, UT
01.2007 - 04.2007
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
Customer Service Representative
Overstock.com Inc
Salt Lake City, UT
10.2006 - 01.2007
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
One Hour Photo Specialist
Walgreens
Riverton, UT
07.2005 - 10.2006
- Maintained cleanliness and neatness of work areas .
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
- Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
- Received and processed face-to-face and online orders for photo prints and specialty items.
Education
High School Diploma -
Valley Christian School
West Valley City, UT06.2005
Skills
- Equipment repair
- Hardware diagnostics
- Technical Troubleshooting
- Maintenance & Repair
- Organizational skills
- Active listening
- Project planning
- Team building
- Friendly, positive attitude
Timeline
Propane Delivery Driver
Suburban Propane
12.2021 - 06.2025
Deployment Functionality Technician
Best Buy
04.2017 - 12.2021
Employee Service Representative
ADP
10.2016 - 03.2017
Cash Vault Specialist
GardaWorld Cash Services
04.2016 - 10.2016
Asset Protection Specialist
Best Buy
10.2013 - 04.2016
Courier
Mountain Care Pharmacy
05.2013 - 10.2013
Customer Service Representative
Lexington Law Firm
02.2012 - 02.2013
Employee Service Representative
ADP
10.2011 - 01.2012
Assistant Manager
Walgreens
05.2007 - 09.2011
Sales Associate
Radio Shack Corporation
01.2007 - 04.2007
Customer Service Representative
Overstock.com Inc
10.2006 - 01.2007
One Hour Photo Specialist
Walgreens
07.2005 - 10.2006
High School Diploma -
Valley Christian School
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