Joshua Ferguson
Lake Elsinore,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Deputy Sheriff
Orange County Sheriff's Department
09.2011 - Current
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like mental health specialists as required during specific incidents.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Observed jail and inmate activity to maintain order and safety of hundreds of inmates and guards.
- Contributed to department initiatives focused on improving policies, procedures, equipment usage, or overall performance standards within the organization.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Performed rescue functions at emergencies administering emergency medical aid.
Correctional Services Assistant
Orange County Sheriff's Department
04.2010 - 09.2011
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted deputies in all aspects of jail operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep guard station well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Expedited project completion times due to the ability to multitask effectively under stressful situations.
- Completed daily logs for management review.
Owner/Operator of Victory Chem-Dry
Self-employeed
01.2005 - 04.2010
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
Education
Bachelor of Science - Criminal Justice
California Coast University
Santa Ana, CA09.2024
Skills
- De-Escalation Techniques
- Integrity and ethics
- Emergency Response
- Physical Fitness
- Inmate Processing
- Critical Thinking
- Report Writing
- Decision-Making
- First Aid
- Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Deputy Sheriff
Orange County Sheriff's Department
09.2011 - Current
Correctional Services Assistant
Orange County Sheriff's Department
04.2010 - 09.2011
Owner/Operator of Victory Chem-Dry
Self-employeed
01.2005 - 04.2010
Bachelor of Science - Criminal Justice
California Coast University
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