Joshua Ferry
Trabuco Canyon,California
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Colorado State University. Skilled in verbal communication and adept at adapting to diverse groups, I excel in roles requiring exceptional customer service and efficiency. Successfully trained team members, optimizing performance by integrating effective management and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Colorado State University
Fort Collins, CO
01.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
Outside Service Attendant
Tijeras Creek Golf Course
Rancho Santa Margarita, California
06.2023 - 08.2024
- Prepared and maintained scorecards, pencils, tees, divot tools and other supplies needed for play.
- Maintained the cleanliness of clubhouse and grounds by picking up trash and debris.
- Managed the rental of golf equipment and carts, ensuring proper handling and return.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Sending customers to the first tee box and mainting the pace of play.
Equipment Manager
Clava Fitness
Lake Forest, California
05.2023 - 06.2023
- Adjusted machine settings to optimize performance and efficiency.
- Set up basketball hoops for tournaments.
- Swept and mopped floors, and vacuumed carpets.
Education
Colorado State University
Fort Collins, CO05-2026
High School Diploma -
Tesoro Highschool
Trabuco Canyon, CA06-2022
Skills
- Exceptional customer service
- Verbal/written communication
- Reliable and punctual
- Positive and professional
- Excellent communication skills
- Adapt to diverse groups
Accomplishments
- 2023 Honors Society
- 2022 CIF Southern Section Baseball Chmpions
- 2022 CIF State Champions
Timeline
Sales Associate
Colorado State University
01.2024 - Current
Outside Service Attendant
Tijeras Creek Golf Course
06.2023 - 08.2024
Equipment Manager
Clava Fitness
05.2023 - 06.2023
Colorado State University
High School Diploma -
Tesoro Highschool