Joshua Filbert
GERMANTOWN
Summary
Dynamic professional with extensive experience at Synchrony, excelling in operations management and analytical thinking. Proven track record of driving process improvements and enhancing operational efficiency. Strong communicator and adaptable leader, skilled in implementing quality controls and compliance measures to achieve organizational goals. Committed to delivering high-quality results through teamwork and critical thinking.
Proven leader and problem-solver focused on optimizing operations to reduce costs and enhance efficiency. Demonstrates strong decision-making abilities and sound judgment to drive organizational success.
Overview
17
17
years of professional experience
Work History
AVP, Account Management & Fraud Special Imp.
Synchrony
02.2023 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Maintain strong overall quality controls.
- Identify end-to-end impacts on process changes.
- Work closely with others on enhancements.
- Extract and analyze data and perform other miscellaneous projects and processes.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
Credit Analyst
Synchrony
01.2016 - 02.2023
- Owned Role Profile Management and Record keeping for 4 internal business functions.
- Maintained and Updated User Profiles.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decisionmaking.
- Developed and maintained Process standard operating procedures
- Highly skilled in Microsoft Office Suite
- Strong Communication Skills
- Created and maintained system process testing
- Worked on streamlining processes that I owned
Senior Specialist Internal Controls
Synchrony
09.2014 - 01.2016
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Internal Surveillance in Compliance-related areas.
- Detail Oriented
- Skilled and knowledgeable on internal applications
Senior Specialist, Collection Tech. QA & Test Team
Synchrony
05.2008 - 09.2014
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- User Acceptance Testing, including: Free for All Testing
- Tested and validated internal systems used in our Collections department.
- Created scripts, assigned accounts, and test procedures.
- High attention to detail was required.
Education
BBA - Marketing
Southern New Hampshire University
Hooksett, NH10-2022
Associate of Applied Science - Digital Communications And Multimedia
University of Northwestern Ohio
Lima, OH07-2005
Skills
- Operations management
- Internal communications
- Adaptability
- Leadership
- Active Listening
- Teamwork
- Time Management
- Personable
- Analytical Thinking
- Critical Thinking
Timeline
AVP, Account Management & Fraud Special Imp.
Synchrony
02.2023 - Current
Credit Analyst
Synchrony
01.2016 - 02.2023
Senior Specialist Internal Controls
Synchrony
09.2014 - 01.2016
Senior Specialist, Collection Tech. QA & Test Team
Synchrony
05.2008 - 09.2014
BBA - Marketing
Southern New Hampshire University
Associate of Applied Science - Digital Communications And Multimedia
University of Northwestern Ohio
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