Joshua Firor
Mustang
Summary
Award-winning Branch Manager with a proven track record in driving top-line sales growth and optimizing operations. Expertise in strategic planning and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Branch Manager
SRS Distribution
Oklahoma City, OK
03.2022 - Current
- Won Branch of the Year award for performance in 2023 among over 500 branches.
- Increased top line sales by over 700% since being chosen to lead the branch.
- Oversee daily branch operations, ensuring compliance with company policies and procedures.
- Optimize branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Analyze financial reports to identify trends, enabling informed decision-making for branch growth.
- Maintain relationships with key vendors, enhancing loyalty and expanding business opportunities.
- Cultivate lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Train and coach staff, fostering a collaborative team environment and enhancing performance.
- Develop and implemented strategies to improve customer satisfaction and lower churn rate.
Branch Manager
SRS Distribution
Fort Smith, AR
10.2020 - 03.2022
- Led branch to turn a profit for the first time in 6 years within my first 9 months.
- Facilitated a branch move to larger physical location due to growth.
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Analyzed financial reports to identify trends, enabling informed decision-making for branch growth.
- Maintained relationships with key vendors, enhancing loyalty and expanding business opportunities.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the market.
Operations Manager
SRS Distribution
Tulsa, OK
08.2019 - 10.2020
- Led cross-functional teams to achieve operational goals, fostering collaboration and communication among staff.
- Oversaw logistics coordination for inbound and outbound shipments, optimizing routes for best in class efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Raised order accuracy and accountability by fostering the adoption of above industry standard processes and procedures.
- Handled service heavy customers to maintain excellent customer service and increase efficiency in the ordering and delivery of their product.
Customer Service Representative
Travis Roofing Supply
Tulsa, OK
06.2018 - 08.2019
- Processed orders efficiently, ensuring accurate product delivery and customer satisfaction.
- Maintained up-to-date knowledge of roofing products and services to provide informed support.
- Collaborated with sales team to identify customer needs and enhance service offerings.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional teams such as warehouse and roofloading when needed to meet customer demand and uphold service standard.
County Director
Center For Employment Opportunities
Tulsa, OK
05.2013 - 03.2018
- Managed operational processes, ensuring compliance with funding requirements and program guidelines.
- Led workforce development initiatives, enhancing job placement strategies for diverse populations.
- Collaborated with community partners to expand resources and support systems for clients.
- Analyzed program outcomes, identifying areas for improvement and strategic enhancements.
- Oversaw budget management, optimizing resource allocation across multiple projects.
- Spearheaded grant proposals that secured significant funding for vital community programs and services.
- Maintained high ethical standards within county government through rigorous oversight, regular audits and stringent personnel policies.
Education
Bachelor of Science - English Literature
Ozark Christian College
Joplin05-2004
Skills
- Branch operations management
- Process improvement
- Excellent work ethic
- Key performance indicators
Timeline
Branch Manager
SRS Distribution
03.2022 - Current
Branch Manager
SRS Distribution
10.2020 - 03.2022
Operations Manager
SRS Distribution
08.2019 - 10.2020
Customer Service Representative
Travis Roofing Supply
06.2018 - 08.2019
County Director
Center For Employment Opportunities
05.2013 - 03.2018
Bachelor of Science - English Literature
Ozark Christian College