Joshua Firor
Mustang
Summary
Award-winning Branch Manager with a proven track record in driving top-line sales growth and optimizing operations. Expertise in strategic planning and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Branch Manager
SRS Distribution
03.2022 - Current
- Won Branch of the Year award for performance in 2023 among over 500 branches.
- Increased top line sales by over 700% since being chosen to lead the branch.
- Oversee daily branch operations, ensuring compliance with company policies and procedures.
- Optimize branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Analyze financial reports to identify trends, enabling informed decision-making for branch growth.
- Maintain relationships with key vendors, enhancing loyalty and expanding business opportunities.
- Cultivate lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Train and coach staff, fostering a collaborative team environment and enhancing performance.
- Develop and implemented strategies to improve customer satisfaction and lower churn rate.
Branch Manager
SRS Distribution
10.2020 - 03.2022
- Led branch to turn a profit for the first time in 6 years within my first 9 months.
- Facilitated a branch move to larger physical location due to growth.
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Analyzed financial reports to identify trends, enabling informed decision-making for branch growth.
- Maintained relationships with key vendors, enhancing loyalty and expanding business opportunities.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the market.
Operations Manager
SRS Distribution
08.2019 - 10.2020
- Led cross-functional teams to achieve operational goals, fostering collaboration and communication among staff.
- Oversaw logistics coordination for inbound and outbound shipments, optimizing routes for best in class efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Raised order accuracy and accountability by fostering the adoption of above industry standard processes and procedures.
- Handled service heavy customers to maintain excellent customer service and increase efficiency in the ordering and delivery of their product.
Customer Service Representative
Travis Roofing Supply
06.2018 - 08.2019
- Processed orders efficiently, ensuring accurate product delivery and customer satisfaction.
- Maintained up-to-date knowledge of roofing products and services to provide informed support.
- Collaborated with sales team to identify customer needs and enhance service offerings.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional teams such as warehouse and roofloading when needed to meet customer demand and uphold service standard.
County Director
Center For Employment Opportunities
05.2013 - 03.2018
- Managed operational processes, ensuring compliance with funding requirements and program guidelines.
- Led workforce development initiatives, enhancing job placement strategies for diverse populations.
- Collaborated with community partners to expand resources and support systems for clients.
- Analyzed program outcomes, identifying areas for improvement and strategic enhancements.
- Oversaw budget management, optimizing resource allocation across multiple projects.
- Spearheaded grant proposals that secured significant funding for vital community programs and services.
- Maintained high ethical standards within county government through rigorous oversight, regular audits and stringent personnel policies.
Education
Bachelor of Science - English Literature
Ozark Christian College
Joplin05-2004
Skills
- Branch operations management
- Process improvement
- Excellent work ethic
- Key performance indicators
Timeline
Branch Manager
SRS Distribution
03.2022 - Current
Branch Manager
SRS Distribution
10.2020 - 03.2022
Operations Manager
SRS Distribution
08.2019 - 10.2020
Customer Service Representative
Travis Roofing Supply
06.2018 - 08.2019
County Director
Center For Employment Opportunities
05.2013 - 03.2018
Bachelor of Science - English Literature
Ozark Christian College