Joshua Fitch
Bowie,MD
Summary
An aspiring professional with experience in customer relations seeking a position at the Waldorf Astoria Hotel in Washington, D.C. People driven with the ability to handle adversity and resolve complaints in a busy work environment. Eager to demonstrate my knowledge of resilience and problem-solving ability. Great interpersonal skills and the ability to communicate efficiently and decisively to meet needs in a work environment.
Overview
4
4
years of professional experience
Work History
Team Member – Administrative & Customer-Facing
THE UPS STORE
Lanham, Maryland
06.2022 - Current
- Delivered exceptional customer service to guests, anticipating guest needs, bolstering the store's reputation, which increased sales and successfully appealed to customer preferences.
- Input data into point of sales systems and carefully secured information into the company's databases. Fostered trust and understanding between the customers and me.
- Carefully listened to customer complaints and tried to come up with solutions to problematic customer problems that created resilience in everyday discrepancies.
- Kept digital reports and carefully reported data to the supervisor and manager when required.
- Handled huge amounts of inventory and successfully got them ready by entering them into databases and preparing them for customer pickup.
Education
Bachelor of Arts - HISTORY
University of Maryland, College Park
College Park, MD05-2026
Skills
- Exceptionally Relational With Daily Interactions
- Good at handling POS systems & financial transactions
- Exceptional Ability in Handling Conflict Resolution & Issue Research
- Demonstrated Ability in Handling Data Entry & Record Management
- Knowledge in Handling Mail, Packages & Message Handling
- Good With Professional Communication & Interpersonal Skills
- Ability to adapt to a new work environment
Custom Section 1
- Maryland resident, fully eligible for U.S. employment
- Flexible availability that includes weekdays, weekends, holidays, and overnight shifts
Timeline
Team Member – Administrative & Customer-Facing
THE UPS STORE
06.2022 - Current
Bachelor of Arts - HISTORY
University of Maryland, College Park