Rawah Alatemsh

•Kept the front desk tidy and presentable with all necessary materials, ensuring a warm and
happy welcoming environment.
Greeted and welcomed guests, answered, referred and helped with their inquiries, while managing
the check-in process.
• Managed multi-line phone system as well as attended to correspondence both receiving and
distributing letters, packages; also prepared outgoing mail by drafting correspondence, securing
parcels etc.
• Maintained employee and department directories while provided various administrative
support as maybe assigned to me, assisted in preparation of office calendar, memos
• Resolved customer issues quickly and respectfully and notified supervisors immediately of any
escalation.
• Maintained files and records by implementing effective filing system both manually and
electronically that boosted efficient day to day running of the organization.
• assisted and advised customers, paying attention to their special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge
of products and services and created welcoming, positive experiences.

Managed customer’s expectations and offered alternative products where necessary, helped and
assisted customers to locate merchandise.
• Coordinated restocking and manage the floor with current merchandise and ensure that the
correct promotional signs set
• Checked pricing, scanned items, applied discounts where needed and maintained a happy
customer always
• Stayed up to date on current promotions, sales, and special events to inform customers.