Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Joshua Flannery

Vandalia

Summary

I am a seasoned tech support specialist with complex problem-solving skills, and a natural love for technology. I am a calming presence in the workplace, and I ensure projects are seen through to the end, at the best quality achievable. I enjoy the process of tackling a problem, and solving it is always a great satisfaction to me.

Overview

4
4
years of professional experience

Work History

IT Support Specialist

Incito Solutions
Dayton
10.2024 - Current
  • Served as first point of contact for incoming technical service calls and emails.
  • Managed the configuration and setup of customer accounts and systems.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Emphasized consistently pleasant interactions with the customer.

IT Analyst

Third Rock Engineering
Union
06.2022 - Current
  • Provided support to end-users in troubleshooting application issues.
  • Analyzed project requirements and created test plans accordingly.
  • Configured networks, servers, storage devices and other equipment as per client requirements.
  • Resolved complex technical issues by providing innovative solutions.
  • Assisted in integrating new systems into our current ones.

CAD Designer

eRockets
Dayton
11.2021 - 08.2022
  • Created 3D models of rocket nose cones in Fusion 360.
  • Managed, moved, and inventoried stock.
  • Managed their network and built their main workstation computer.
  • Ran a 3D printer farm of both filament and resin types.
  • Quality-checked 3D prints.

Education

High School Diploma -

Troy Christian High School
Troy, Ohio
05-2023

Skills

  • Technical support
  • Problem solving
  • Remote diagnostics
  • Customer service
  • CAD Software proficiency
  • Effective communication
  • Calm under pressure

Accomplishments

  • Eagle Scout
  • National Honors Society member

Affiliations

  • Proficiency in 3 CAD Software
  • 3D Printing Enthusiast
  • Build gaming computers as a hobby
  • Tinker with Electronics

References

References available upon request.

Timeline

IT Support Specialist

Incito Solutions
10.2024 - Current

IT Analyst

Third Rock Engineering
06.2022 - Current

CAD Designer

eRockets
11.2021 - 08.2022

High School Diploma -

Troy Christian High School

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