Joshua Florence
Haslet,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I thrive in new environments and I like to learn new things and overcome new challenges.
Overview
13
13
years of professional experience
Work History
Wine and Liquor Specialist / Salesman
Spec's Wines, Spirits & Finer Foods
11.2021 - Current
- Became an expert on wines and spirits in order maximize revenue and maintain relationships with customers
- Managed cellar and beverage storage maintenance to prevent inventory spoilage
- Coordinated wine and liquor selection and restocking on the sales floor
- Directly assisting about 60 customers a day, on average; up to about 200 customers a day
Third Key Sales Associate
Hollywood Feed
06.2018 - 11.2021
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals
- Trained and mentored new employees
- Opened and/or closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork properly
- Assisted anywhere between 30 to 100 customers per day
- Unloaded pallets of product and efficiently stocked the shelves
- Directly assisted managers and assistant managers with any project they needed to delegate
Overnight Stocker
Walmart
12.2015 - 05.2018
- Removed all boxes and related trash from sales floor
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Inspected floor displays, noted missing items, and replenished merchandise
- Scanned shelves and product cases to locate expired, outdated, and spoiled items
- Swept, dusted and mopped floor to perform regular cleaning duties
- Stocked designated items on shelves, end caps and displays
Shift Leader
Papa Johns
08.2012 - 11.2015
- Mentored new employees and delegated daily tasks and responsibilities
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Opened and closed the registers daily, handled cash deposits, and finance books
- Fulfilled customers orders correctly and efficiently
Education
Ged -
Frost ISD
Frost, TXSkills
- Food Handling Standards
- Dining Room Cleaning and Upkeep
- Exceeding Customer Expectations
- Creative Solutions
- Cooking Methods
- Inventory Audits
- Product Recommendations
- Assist Customers
- Project Requirements
- Customer Loyalty
- Inventory Management
- Cash Register Operations
- Services Sales
- Safe Food Handling Practices
- Credit Card Transaction Processing
- Customer Satisfaction
- Inventory Accuracy
- Attentive Service
Timeline
Wine and Liquor Specialist / Salesman
Spec's Wines, Spirits & Finer Foods
11.2021 - Current
Third Key Sales Associate
Hollywood Feed
06.2018 - 11.2021
Overnight Stocker
Walmart
12.2015 - 05.2018
Shift Leader
Papa Johns
08.2012 - 11.2015
Ged -
Frost ISD
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