Joshua Flores
Los Angeles,CA
Overview
10
10
years of professional experience
Work History
Day Dispatch
Lotte Freight
08.2023 - Current
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored and tracked dispatch communication systems.
- Played a key role in forming partnerships with local businesses, expanding client base and increasing revenue opportunities.
Day Dispatch
Moon Plus
02.2018 - 07.2023
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Created a more organized workspace by implementing an efficient filing system for essential documents.
- Improved overall efficiency, managing multiple phone lines and addressing customer inquiries promptly.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Developed strong relationships with drivers, fostering a positive work environment and improved coordination.
- Maintained high level of accuracy in data entry, ensuring correct information for driver assignments.
Night Dispatcher
Performance Team - Santa Fe Springs
08.2014 - 01.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Developed and implemented customer service policies and procedures.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
Education
High School Diploma -
John C Fremont
Los Angeles06.2013
Skills
- Customer Request Management
- CRM Software
- Material Distribution
- Customer Service
- Schedule Coordination
- Route Planning
- Updating logs
- Critical Thinking
- Quick Learner
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Day Dispatch
Lotte Freight
08.2023 - Current
Day Dispatch
Moon Plus
02.2018 - 07.2023
Night Dispatcher
Performance Team - Santa Fe Springs
08.2014 - 01.2018
High School Diploma -
John C Fremont