JOSHUA FLOTO
Field Service Technician
Chapel Hill,TN
Summary
Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 7 years of industry experience.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Field Service Technician
Motorola Solutions
Robertsdale, AL
01.2019 - 12.2020
- Performed annual service visits and completed preventative maintenance on all systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in network infrastructure, server databases and remote facilities.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interacted with all necessary partners including vendors, upper management and peers.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Field Service Technician
Nashville Communications
Nashville, TN
05.2018 - 01.2019
- Responsible for the maintenance of various ASTRO and TRBO systems across Middle Tennessee.
- Performed radio and antenna installations in various tower sites as well as hospitals and public safety vehicles.
CCSI Engineer
Motorola Solutions
Elgin, IL
12.2016 - 04.2018
- Assisted in the design and implementation of Motorola ASTRO p25 radio systems, to include L, M, and K cores.
- Coordinated with Field Engineers and Project Managers to ensure timely programming and demonstration of systems.
- Assessed scope and requirements to make accurate project design determinations for staging projects.
CCSI Staging Contractor
Motorola Solutions
Elgin, IL
08.2016 - 12.2016
- Physically installed routers, switches, and other networking equipment into racks, ran power to projects, and prepared systems for transport to the field.
Data Network Specialist
3d Battalion, 12th Marines
Okinawa, Japan
04.2015 - 07.2016
- Led a team of 7 Marines, supervised an IT service desk which actively served 1,500 customers by providing radio and network communications.
- Utilized Very Small Aperture Terminal satellites to provide networking services in deployed environments.
- Documented IT procedures and day to day tasks.
- Instructed users on software and hardware use.
- Fielded and handled complaints and questions about information systems.
Network Engineer
MITSC WestPac (US Marine Corps)
Okinawa, Japan
05.2013 - 04.2015
- Led a team of 3 Marines and Civilian Contractors, provided layer 2 and layer 3 support for the entirety of the Okinawa Wide Area Network, oversaw tech refreshes and installations of equipment for the same.
- Worked in Asset Management, Configuration Management, Change Management, and Network Operation Center (NOC) environments.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
Education
No Degree - General Education
McHenry County College
Crystal Lake, IL 08.2016 - 10.2017
0651 Cyber Warfare Specialist Training
Marine Corps Communications Electronics School
Twentynine Palms, CA 12.2012 - 05.2013
Skills
Customer ServiceAttention to detailAsset ManagementChange ManagementConfiguration ManagementMicrosoft OfficeNetworking
Public Safety Radio Maintenance
Hardware and software installation
Technical Support
Technical Writing
Timeline
Field Service Technician
Motorola Solutions
01.2019 - 12.2020
Field Service Technician
Nashville Communications
05.2018 - 01.2019
CCSI Engineer
Motorola Solutions
12.2016 - 04.2018
No Degree - General Education
McHenry County College
08.2016 - 10.2017
CCSI Staging Contractor
Motorola Solutions
08.2016 - 12.2016
Data Network Specialist
3d Battalion, 12th Marines
04.2015 - 07.2016
Network Engineer
MITSC WestPac (US Marine Corps)
05.2013 - 04.2015
0651 Cyber Warfare Specialist Training
Marine Corps Communications Electronics School
12.2012 - 05.2013