JOSHUA FOY
Atlanta,GA
Summary
Experienced with overseeing complex IT systems and ensuring seamless integration and functionality. Utilizes strategic planning to drive technological improvements and operational efficiencies. Track record of leading cross-functional teams and delivering impactful IT solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Endpoint / Incident Management Engineer
FULTON COUNTY GOVERNMENT
03.2023 - Current
- Lead multi-department technology initiatives impacting 18,000+ county endpoints, coordinating schedules, timelines, and deliverables across Infrastructure, Cybersecurity, and Application teams.
- Led engineering projects to enhance infrastructure efficiency and compliance with regulations.
- Developed and implemented design solutions to optimize operational workflows across departments.
- Manage end-to-end lifecycle of endpoint modernization projects, including planning, requirements gathering, stakeholder alignment, execution, testing, deployment, and project closure.
- Serve as project lead for enterprise security and compliance efforts, developing remediation plans, tracking milestones, and presenting progress updates to operational leadership.
- Oversee change management processes for all endpoint-related modifications; conduct risk assessments, prepare CAB documentation, and communicate implementation timelines to 30+ departments.
- Partner with leadership to establish KPIs and build automated dashboards for SLA performance, endpoint health, patch compliance, incident trends, and MTTR reduction.
Senior IT Analyst
SOUTHERN COMPANY
01.2020 - 03.2023
- Diagnosed and repaired system and network issues across hybrid cloud, Azure, and on-prem environments.
- Developed documentation, workflows, and preventive maintenance guides.
- Collaborated with cybersecurity teams to meet NIST-based hardening and compliance controls.
- Analyzed system performance metrics to identify areas for improvement and enhance efficiency.
- Developed and implemented IT solutions aligning with organizational goals and operational needs.
- Managed software updates and system upgrades, ensuring compliance with industry standards.
- Led IT operations to optimize system performance and reliability across multiple platforms.
- Implemented automated monitoring tools to proactively identify and resolve technical issues.
- Streamlined incident management processes, reducing response times and improving user satisfaction.
Cloud Support Engineer (Contract)
AMAZON WEB SERVICES
09.2019 - 02.2020
- Delivered Tier 2 support for global customers using EC2, S3, IAM, and VPC services.
- Troubleshot authentication, performance, and infrastructure issues using CloudWatch & CloudTrail.
- Provided expert guidance on AWS services, enhancing user understanding and system performance.
- Diagnosed and resolved technical issues in cloud infrastructure, ensuring minimal downtime for customers.
- Collaborated with cross-functional teams to implement best practices for cloud security and compliance.
- Created comprehensive documentation for troubleshooting procedures, facilitating quicker issue resolution for clients.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
Network Support Engineer
UTILITY ASSOCIATES, INC.
12.2018 - 09.2019
- Delivered IT and network support for law enforcement agencies nationwide.
- Diagnosed and resolved network connectivity issues to minimize downtime and enhance user experience.
- Implemented network monitoring tools to proactively identify and address potential vulnerabilities.
- Designed and implemented network architecture to optimize performance and reliability for several law enforcement agencies.
- Spearheaded initiatives to upgrade legacy systems, improving overall functionality and user experience.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
IT Intern
SOUTHERN COMPANY
06.2018 - 12.2018
- Developed and maintained documentation for IT processes, enhancing knowledge sharing among team members.
- Assisted in troubleshooting hardware and software issues, improving response times for user support requests.
- Participated in system testing and validation, ensuring compliance with quality standards before deployment.
- Collaborated on IT projects, contributing to planning sessions and providing input on technical requirements.
- Monitored network performance metrics, identifying areas for improvement and optimizing system reliability.
- Supported database management tasks, streamlining data entry processes and ensuring data integrity across systems.
- Trained new interns on company protocols and tools, fostering a collaborative learning environment within the team.
Education
Master of Science - Cybersecurity Management
Purdue University
West Lafayette, INBachelor of Science - Cybersecurity – Cloud Computing
Purdue University
West Lafayette, INSkills
- Project & Program Delivery
- Systems Integration & Automation
- Endpoint Management (Intune / SCCM)
- Identity & Access Management (IAM / Azure AD / MFA)
- Organizational development
- Operations management
- Incident Response & Root Cause Analysis
- Endpoint Security & Hardening
- Patch & Vulnerability Management
- Cloud Monitoring (Datadog, CloudWatch, SolarWinds)
- ITIL, NIST, CJIS Compliance
- Technical Documentation & Process Engineering
Websites
Certification
- ITIL v4 Foundation
- Microsoft Azure Fundamentals (AZ-900)
- Google Cybersecurity Certificate
Timeline
Endpoint / Incident Management Engineer
FULTON COUNTY GOVERNMENT
03.2023 - Current
Senior IT Analyst
SOUTHERN COMPANY
01.2020 - 03.2023
Cloud Support Engineer (Contract)
AMAZON WEB SERVICES
09.2019 - 02.2020
Network Support Engineer
UTILITY ASSOCIATES, INC.
12.2018 - 09.2019
IT Intern
SOUTHERN COMPANY
06.2018 - 12.2018
Master of Science - Cybersecurity Management
Purdue University
Bachelor of Science - Cybersecurity – Cloud Computing
Purdue University