Joshua Fragoso
Phoenix,AZ
Summary
Proven to enhance customer satisfaction at Arriba Mexican Grill, adept in maintaining high service standards even during peak hours. Skilled in bartending and teamwork, I excel in creating memorable dining experiences. My dedication to organization and adaptability has significantly contributed to a loyal clientele base, driving profitability.
Overview
3
3
years of professional experience
Work History
Restaurant Busser
Inca Fusion
09.2024 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Bartender
Arriba Mexican Grill
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Sierra Linda High School
Phoenix, AZ05.2023
Skills
- Excellent teamwork
- Adaptable to change
- Heavy lifting
- Bartending
- Customer satisfaction
- Organization
- Menu memorization
- Vital signs monitoring
- Feeding assistance
- Basic life support
- Medical terminology
- Infection control procedures
- Catheter care
- CPR certification
- Time management
Timeline
Restaurant Busser
Inca Fusion
09.2024 - Current
Bartender
Arriba Mexican Grill
05.2022 - Current
Sierra Linda High School
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