Joshua Fraser
Bountiful
Summary
Experienced professional with a robust background in customer service and healthcare. Strong leadership and communication capabilities that contribute to team success and increased guest satisfaction. Track record of implementing strategies that enhance operational efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Medication Technician
Creekside Assisted Living
Bountiful
01.2025 - Current
- Administered medications to residents according to physician orders.
- Ensured compliance by maintaining accurate medication records.
- Collaborated with healthcare team to improve quality of care for residents.
- Trained new medication technicians on protocols to ensure consistent medication administration.
Concierge Manager
Station Park
Farmington
05.2024 - 01.2025
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Coordinated with local businesses to enhance customer experiences at Station Park.
- Trained staff on customer service standards and best practices for guest interactions.
Marketing Lead
Chick-fil-A
Solon
01.2017 - 10.2022
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Coordinated cross-functional teams to deliver tailored solutions for clients.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Arts - Business Management
BYU Pathway Worldwide
Salt Lake City, UT06-2028
High School Diploma -
Riverside High School
Painesville, OH06-2019
Skills
- Project management
- Customer service
- Team building
- Problem solving
- Communication skills
- Digital advertising
Certification
- CNA
- Basic Life Support
Timeline
Lead Medication Technician
Creekside Assisted Living
01.2025 - Current
Concierge Manager
Station Park
05.2024 - 01.2025
Marketing Lead
Chick-fil-A
01.2017 - 10.2022
Bachelor of Arts - Business Management
BYU Pathway Worldwide
High School Diploma -
Riverside High School